Decameron Marazul - All Inclusive

Was the worse the place to pass a vacation. I traveled over 100 different locations in the world and this was the worse place I’ve ever stayed. From the old and dirty installations, to the cockroaches and worms in the rooms, and worst of all the mean, rude, and poorly trained staff. I paid a 7 day vacation and could only stay for 1 night and I preferred to buy a flight back home instead of staying in that place. Would not recommend, if u plan on going to vacation here preferably stay at your home.

The hotel is in horrible conditions. Please don’t book here. The photos are misleading. The service is terrible. No air conditioning in the rooms, no beach, not clean rooms and they are hostel rooms, the food is terrible. We had to transfer to another hotel of the same chain which had air conditioning but the rooms were also like a hostel room.

The AC don’t work in most rooms. The dinning alternatives are very limited. The drinks are terrible.

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

This is the worst hotel in San Andrés!! Stay away front desk service is terrible. Way far from luxury hotel. Terrible service terrible hotel and the smell is awful. Don’t waste your hard earned money here. They wanted to charge us for arriving 2 hrs early just to wait around the hotel. Had the nerve to tell us we could wait outside the hotel and they keep our bags. Food is terrible everything is terrible in this hotel nothing you see in pictures.

The staff is AMAZING. The food is delicious and the drinks are good ! You can tell the staff appreciate their work. They stay on top of cleaning the hotel and taking care of it but sadly the hotel itself needs work and re-modeling- the staff can only do so much.