Utente ospite
29 febbraio 2024
Worst stay in San Andres and top 5 of my entire life. Unfortunately when doing the reservation by booking the payment method didnt work, and they asked to pay them directly 100% before hand so we couldn’t make any change on the reservation! Otherwise we would have complained with booking and go somewhere else the first day. First day: The room is very noisy, we could hear the motos, cars and people on the street. At night at 4:00 am someone from the hotel staff woke us up by opening the door of our room by mistake trying to do the check in of other guests. after the incident I had to come out of bed and the room to tell them to be more silent because they were making lots of noise in the corridor explaining the hotel rules to the new guests. Breakfast is "varied" but not good. It is not friendly for people with food restrictions ( I am vegetarian-semi vegan). When asking for additional fruit they denied it, the scrambled eggs had pieces of shell and the waffles are served without honey, or syrup, jelly or anything. The two ladies in the kitchen and service are very friendly but they are only two people cooking and serving more than 30 people at the same time! The room is comfortable but built to look good but not very functional: in the bathroom everything is rusty and falls apart (potos), and the handle of the window is broken so all the noise of the street is very loud in the room. we couldn’t sleep. On top of everything, they are building a new block, (where our room was located) and they started working, drilling and hammering at 8:00 am in the room next door! Some days until 7pm!!! Day two: still inconveniences with the breakfast: arepas were not even fully cooked when served (photo) and not vegetarian/vegan options (eggs, jam, milk,yoghurt). After asking them to repair the window they said they will do it the next day. Day 3- last day: they finally repaired the window. Definitely NOT RECOMMENDED if you want to have a pleasant stay on the island.
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