Résidence Club MMV Samoens

Great place to stay with family, top marks for everything but there could have been more info re the town/resort/facilities passed during check in

We had 5 nights at MMV Samoens. As soon as we arrived at 1am, it was clear that the site was still a building site. There was no car parking unless you risk the multitude of No Parking signs. The only free parking is at the ice rink which is 500m away. The only other option is the MMV underground parking at 15 euros a night. They say beds are made up on arrival - one was and the other was not, so making a bed at 1.30am! We specifically booked this for the heated pool and outside swimming. And the outside hot tub. What a waste of money. The pool was so cold that you could not swim in it inside, let alone outside - it was a joke and no one used it. The hot tub was as cold as the pool, Why advertise this but not heat it to a useable temperature? Better to close it completely if its too expensive to run. The sauna and steam room were good, although are closed all day on a Saturday. It is close to the GME and the apartment was warm and very clean. The sound proofing between apartments is not good and you can hear everything - and I mean everything! Their ski partner ski hire shop is more expensive than anywhere else, even with the resident discount. We used Extreme Glisse.

Chaotic. Arrived at 8pm to find you had to have a key to access the complex. Called a number and eventually got garbled instructions on how to gain access. When we did, found the communal areas to be dirty. Flat is small but functional. The hob wasn’t clean but we cleaned it ourselves. The hotel then misplaced the lift passes we had paid for. Eventually found them but made us late for the ski area. Leisure facilities are fine. Staff are at sixes and sevens. Then in check out we left the flat spotless but left a box of beer and 2 bottles of wine (all sealed) for the staff rather than throw it out. They charged us a €39 cleaning fee for doing this! Also charged us for a room key and 2 lift passes which were all left in the room when we left. The cleaning fee was clearly punishment for contesting the room and ski pass fees. Sharp practices to say the least.

I believe in writing honest reviews that provide accurate feedback to fellow travellers and providers. In the majority of cases it’s easy to say what’s good or bad, what you liked or disliked. This isn’t and is subjective based on my personal view. On paper it had everything, a new decent sized 2 bedroom apartment, that’s 5 minutes from the main ski lift and a similar distance from the town centre/outdoor pool and sauna/steam rooms. Nice balcony that overlooks the mountains which 4 can comfortably sit outside. All for a reasonable price. Which makes it all the more puzzling that I was disappointed and would not book again. It’s those little things that add up. First impressions count, it’s next to a building site, the parking at the front has broken plastic where someone has driven over a metal barrier. Trying to check in at 4.25 and being told to come back at 4.30. Being shown a list of rules on check in on how you must leave the apartment or will be charged. We’ve taken pictures as if really felt like if so much as a cushion was out of place you’d get a bill. Requesting late check, initially to be told you must pay a full day. Then 50 as per the website, then challenged again, which ended needing to prove by emailing them a copy of the screen shot. They clearly didn’t want late check out as banging on the door before 10, 11 and 12. Parking in the underground car park is super safe but very expensive. The rooms are very modern but noisy, with little to no sound insulation with any door opening or closing seemly able to make the most disproportionate amount of noise. The staff are wonderful and clearly following the rules which seemed to be around money.

Full week of fun and pleasure. Very nice spot to enjoy the location. Everything can be done by foot. Very quite, warm welcome. Animation team excellent. Nice spa installations. Easy to access. Definitively will come back some day.

Very happy with my stay .The staff at the desk were lovely .The accommodation was everything we wanted .The facilities are good and the ski lift is very close .Hired equipment through MMV and that was right next to the lift as was a Boulangerie so it ticked all the boxes