Hotel in zona CASTRO'S, Salvador

Hotel con buoni costi e vantaggi, personale attento e attento. Una buona colazione. Camera confortevole, con buon letto, buoni bagni, aria e TV funziona, la pulizia delle camere è effettuata ogni giorno. La posizione è buona, con mercato vicina, buoni ristoranti, e una buona spiaggia per prendere un'acqua di cacao e godere della vista.

Ottimo servizio in camera, sopra il normale standard della rete. Buone e nuove strutture. Ottimo servizio presso i servizi della reception. Punteggio negativo: valore percepito per il caffè del mattino, R$ 38,00 - un assurdo, niente contro la qualità del caffè, normale, niente di eccezionale che giustifica questo valore, per non parlare che il caffè espresso è necessario pagare la parte.

Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros ＜3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)

Dalle mie prenotazioni, fino al checkout, ho avuto un'ottima esperienza... Quando sono arrivati all'hotel alle receptioniste della sera, mi hanno ascoltato FOF tutte le informazioni precise, con buona attenzione e educazione. Camera confortevole, aria condizionata e vista sul mare!  Caffè mattina molto ampio, con tutto fresco e pulito!  Senza dubbio ritornerò più volte!!!

The Fasano is located next to the Pelourinho, the UNESCO World Heritage Site. This means you can walk to the main sights easily. Old building, nicely renovated, now in modern style. Rooms tend to be on the small side, but are nice and have all you need. Nice rooftop pool with small bar, great views. Breakfast is very good, good choice and good quality. Lunch is ok, but nothing special. Most staff members are very friendly, they try their best to accommodate your needs. Yes there are some hiccups in the service, things got forgotten etc, but as they are very friendly you can live with it. Probably one of the better Fasanos, compared to others, here the staff pay more attention to details and are more client focused. I can recommend this hotel for a nice stay in Salvador, probably the best option in town. I would like to thank Janine, Maria and all other staff members who did their best to make my stay a very nice one.

Very good hotel with an excellent location in Salvador, in the middle of the fashionable Vitoria neighborhood of the city. Service, including room service, is attentive and efficient. The hotel has parking and it is moderately priced.

Ho dovuto insistere per una stanza più silenziosa ... La mia prima notte è stata molto cattiva per il show che accade davanti all'hotel. Quarti necessari per la riforma. Un giorno le camere che ho lasciato erano spugna e spruzzava acqua dal boxe alla stanza

Hotel buono ma se avessi conosciuto salvatore prima, avrei soggiornato nella regione del Rio Rosso per avvicinarsi alla vibe che cercavo. In ogni caso, l'hotel è vecchio ma con posizione privilegiata e buon colazione. Il valore che ho trovato costoso, se confrontato con le città di altri stati che ho conosciuto, ma questo è il costo di questo.

We come from Germany and this hotel was recommended to me in advance by friends. And it is really great! We also recommend it very much! The quiet location directly on the beautiful beach is paradise! The owner welcomed us very warmly and always took time for a nice chat with us and had helpful travel tips. The service is great, the staff very friendly and the food excellent! The incredibly varied breakfast is prepared with love and offers every day different delicious highlights. The hotel is the perfect place to relax by the pool or sea and really enjoy yourself! We will definitely like to come back!

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu