PortAventura Hotel Colorado Creek - Theme Park Tickets Included

Booked an ai holiday for nine at the el paso through Tui , with less than 12 hours notice we were put in the colorado creek, this appears to be a h/ b hotel and as such paying customers were treated far better. Staff are unfriendly, drinks very limited, no materials available to make cocktails, and at one point people were drinking wine from pint glasses because nothing else was available, as previously mentioned we were expected to drink tap water would definitely not return

What a joke! For a four star hotel the cleanliness of this hotel is disgusting! Please see pictures for reference. Why does a hotel have balconies which guests cannot access at all? Your staff require some serious training! Upon our arrival we asked on numerous occasions where we could get food from to be responded to by staff you need to go to a different hotel. As all inclusive guests we were treated completely different to paying guests. We were given time slots to access the dining room where the food was cold, incorrectly labelled and undesirable. It took over 35 minutes to get a drink with our meal. My partner asked me for Coke Zero on numerous occasions (he is type one diabetic) and was given full sugar Coke 5 times. He would double check with staff that it was Zero sugar coke. Unfortunately on the first occasion he drank it mistakenly and ended up suffering from hyperglycaemia for the rest of the evening. Why did we as all inclusive guests told we would have to purchase bottled water and told that only tap water was available? As guests from the UK we cannot consume tap water as it will make us poorly! Do your chefs know how to cook foods correctly? We went to the “buffet” one evening to see undercooked chicken and pork. My partner also asked for a “Well done steak” and received a “blue steak” (see photos for reference) AVOID AVOID AVOID AVOID AVOID!!!

Designed/appointed much like the Disney version of an American lodge (in Colorado), the decor was a little cheesy, but the rooms and common areas were very clean, well maintained and spacious. Hot water, good water pressure, decent wifi, comfy beds, good AC... a good experience all around. Staff were generally helpful and friendly. Pool was clean and well maintained. Lifeguards had some kind of weird rule about not wearing sunglasses in the pool, but hey - your pool your rules. Food was decent. The park is a short 10-ish minute walk away, so very easily accessible. Entrance is included in the room rate. The park itself was packed with very long lines, so be prepared for that - but that's really a comment on the park, not the hotel, right? In short, a lovely experience at a fun little "American" style hotel in the heart of Tarragona.

2.5 star at best. No in room amentities like coffee or toiletries and ironing board. No coordinated shuttle from station. Either walk 30 min or need to call a cab in Spanish on your own. Try to do that in the heat. Food in the buffet is kid dorm food. Everybody has fast pass so it’s a joke at the park. Don’t pay extra as you won’t see a shorter line. Smokers everywhere with no shirts on. Still here for few days. Can’t wait to go back to Barcelona to the tourist trap there.

No towles ready to use in bathroom. No towels at pool. Disguisting pillow. No sheets on our bed. Bed bugs ! It was a real nightmare to stay here. Staff was absolutely not friendly. They just said we can't help you (this problems are in all our hotels !?!). For this prices absolutely a no go !