Utente ospite
23 ottobre 2023
Travelled here with my wife for our first holiday in Salou. We absolutely loved Salou and will return next year, just not to this hotel. When you walk in, the place looks clean and tidy, however, it's not very friendly. The staff, with the exception of the female restaurant manager, were very rude. The bar staff puzzle me as you pay different prices for the same round. One male member even tried asking for my card to put in machine himself, nope, sorry fella, not today! No kettle, safe, iron, cups, etc. in the rooms. We enquired at reception for use of a fridge/kettle/iron/safe and were told they didn't have any, which was odd because the Spanish speaking lady in front of us at reception asked for a fridge and was told one would be put in their room. We ended up buying a kettle from one of the nearby supermarkets and bags of ice to keep the milk cool in the sink! The cleaners were fantastic and really friendly. The pools are good, and there was a lot of sunbed booking where people have thrown their towels on the loungers early mornings. The entertainment, which we were told was every other night, was non-existent. One night of Spanish dancing for around 45 mins is all we saw during our stay there. The food is not great. We went half board but ate out most evenings due to the repetitive nature of the evening meals. At breakfast there are two coffee machines and two juice machines, free to use. The queues to use these are ridiculous! In the evening, these machines are off and you have to buy drinks from the restaurant bar - don't try buying from any other bar as you cannot take the drink into the restaurant, which puzzled me. There is a bar/restaurant just down the road from the hotel called Linda's, go there for food instead. I feel a bit disappointed writing this review because we absolutely loved our holiday, but it wasn't the best hotel. I agree with all the other reviews. My advice if staying at this hotel is room only. Get yourself out and about around Salou as it's a lovely place with loads to see and do, and plenty of choices to eat out.
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