Ponient Dorada Palace by PortAventura World

Все хорошо , завтрак впервые такой скудный видели , нет ничего !!!!

Todo limpio y buena atención

I booked this hotel online directly,but didn't get a confirmation email.Emailed the hotel several times to see what the issue was as payment was still pending.It took 4 days to get back to me to tell me it had not been confirmed.So after that it was re-booked at the same price and everything was fine until we arrived.We waited 40mins in the queue for reception to be told our booking was made by the hotel for May and not April!!Another 30mins of sorting out the hotels second mistake to our booking at 10pm with a 4 year old child.We arrived at our room and noticed there was no cutlery,glasses,plates,cups,nothing at all so notified reception the next morning.In fairness when.we got back to our room that day,they had left all the items we were missing in our room,in a box for us to put away!!Now I've been to many hotels but I don't even think faulty towers would expect this off anybody!The hotel is lovely but was let down by a few incompetent staff who sure shouldn't be working in the industry.

When we arrived at the hotel, from the first moment it was a fabulous experience. Of course everywhere has it hiccups and there is no way to please every guest but I feel lots of the reviews are polar opposite to our experience. The hotel itself is lovely and clean, the cleaning staff are incredible and extremely polite. The food - great selection each night and even if somewhat repetitive, it only takes a little imagination to create some fantastic meal combinations - shout out to the veggie lasagne and the shepherds pie though! - breakfast is great, lovely selection of fresh fruits and yoghurts, so much so our shopping list now has to change because our 7 year old ‘cannot live without yoghurt and melon everyday’ - lunchtimes we skipped the main restaurant and used the snack bar lots! Usual pizza, hot dog and chips with an added bonus of sandwiches and fresh fruit. Entertainment was good! Childrens disco got us all up dancing and adult entertainment of silent disco and music quiz were amazing! - pool rules - yes somewhat eccentric and out there but in all honestly it didn’t ruin our holiday - no normal shirts in the pool, they must be a swim shirt to stop fibres clogging the filters. - no sunglasses (safety if they come off in the water) - no floaties in the main pool but allowed in the back pool and the small baby pool. - no head first diving but cannon ball and jumping in we’re fine, our boys had the best time! - great first aid and pool lifeguards, we didn’t find them rude or unapproachable at all like some reviews state. - no it’s not heated but once the sun is on it (which is most of the day) it soon gets bearable, you just have to brave the first dip. Huge shout out to the staff sorting poolside of a day and nighttime! The state some guests leave their loungers, cups and food thrown on the floor, regular litter picks from staff (dispute multiple recycling bins dotted around) and every night without fail it is jetwashed, cleaned and each individual sunbed laid out and wiped! We watched in awe at the hard working staff from our pool view room! The lady greeting us at breakfast was a wonderful start to each day! The biggest smile and wave! We had a fantastic stay overall and cannot fault most of the hotel! The hiccups… - a few of the other guests were extremely rude, especially to staff! You go on holiday to enjoy yourself not shout at people not paid enough to deal with your entitled opinions. We saw far too much name calling and felt the need to check staff were okay. - some staff are super slow at the bar, others are rapid… depends on the shift pattern how fast you get served. - as all inclusive we felt that the snack bar was a little unfair, they only prepared paying customers first using larger tubs whilst all inclusive had to carry multiple little tubs and pots. - guests don’t seem to know how to queue, pushing in when people have waited patiently. - first night I was told I would have to leave the hotel due to

I have never seen or heard of so many un happy guests. The hotel just blames all the holiday companies, ours was OnTheBeach. They mis sold rooms, we had 1 bed and a sofa bed instead of double and twin beds. The manager was absolutely useless. Made excuses about everything No atmosphere at this hotel, over crowded, the FOOD is the worst I have ever experienced. Bland beige food. Think twice before choosing this hotel. Thankfully we were only here for a few days. His excuse for bad food was the budget!

5* based on overall experience and price factored in to review . Just under £1600 for six people HB. Originally booked sister hotel but was notified of change before flying due to the sister hotel not opening for a few weeks . In my opinion this is common sense to put all guests in one decent hotel rather than having running costs of 2 hotels at under capacity. This hotel is managed with eco friendly in mind and good business skills. Why heat a pool in a red hot country? Why wash two pillows per guest when you can provide one decent one ? It is good that pool rules are in place such as no sunglasses and erratic behaviour , when the kids pool and park are located next to each other. There are nice adult only areas (such a rooftop , and nice kids club and family areas . This is fair . The hotel is very eco friendly . The food is nice enough like roast beef , the staff were all friendly . Good entertainment such as water polo so ignore bad reviews about kids not allowed to play. They can play , but not play up. For example not allowed to play with paper cups in pool . Good nice clean hotel . Superb . The only improvements I could recommend to management is , if people are half board , it is a little bit tight to not give fruit juice of an evening (only in the morning) . Should be morning and evening. For myself I had a very good price , but other companies were quoting me nearly 3K . In that case I would be a bit disappointed with the juice drinks not allowed on HB in evening . It would not hurt to provide jaleopenis or chilli’s for those who like spice (nachos station for example) was all a bit safe and generic. Asked for Tabasco , there was nothing spicy. All the food was good enough quality though. Roast beef , chocolate fountains and more .