Ioana G
11 giugno 2024
Someone else had said this, after reading reviews I did become nervous before staying. Once arriving I'm shocked at how bad the reviews were! The interior is lovely, the reception was very helpful. There was 7 of us for my 21st birthday and we were put in rooms all next to each-other, after a small issue on the first day one room was moved immediately with friendly staff apologising. Yes there is no kettle in the rooms however we were all inclusive so we could grab this anytime we needed. In the rooms you get hand soap, shampoo and body wash. No toothpaste although there are shops within 2 minute walk. With the booking system, it's very simple and you can book/change anytime for your whole holiday. You may struggle if you're vegetarian/ vegan but our friend always managed to find something. Good range and always hot for us but could be better. Staff were super friendly and talkative all holiday. For lunch, everyday is the same (chips, hotdog, burger) and this is by the pool but they also provide fruit bowls, pre-made sandwhiches, ice creams, salads ect. I have seen this a couple times on the reviews that people bought the portaventura tickets (all 3 parks) included with stay and then being told at the gate it doesn't include the water park. This is not the case! We had the same issue at the gate but we confirmed when arriving at reception if we had access to all three parks with our stay. I think there's a mix up with the tickets being handed out. This was sorted at the portaventura gates and the tickets were changed to allow access no extra charge. We did not get the free bus as there were no spaces 5 minutes before it left which was slightly frustrating but walking was much quicker then we thought anyway. In terms of drinks, estrella is on tap as well as a large range of cocktails made perfectly! Exactly like the 8 euro cocktails you'd get at the bar on the *****. I would like to appreciate the bar staff as there was 7 of us coming up multiple times and they'd always serve us quick and efficiently so well done :) There are 2 bars with beer at both but only inside had spirits/ cocktails. The pool is not heated and was still a little chilly for an early June stay, no problem as we'd still go for a swim. 10 minute walk to the beach. if you turn right from the hotel you'll find yourself on a ***** of shops walking down to the beach if you like shopping. Mar was very friendly! she was great every-time we saw her! If you're coming here in your 20s it is very family oriented but that didn't stop us
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