Hustyns Resort Cornwall

Would visit again

Definitely not a luxury resort. Room very hot and no air conditioning. Decided to eat in the restaurant on our first night. Big mistake staff not really capable and not knowing the menu. Asked for Cesar salad with chicken came without the chicken. Bar staff did not have clue about serving drinks. Breakfast terrible almost raw sausages and the hash browns just about edible. Finally checked out only to be told what I owe for extras then having to ask for a breakdown and not given a paper copy just read from computer screen. Would definitely not stay there again.

We booked at the last moment for Thursday 23 May to avoid travelling, for a long-booked weekend in Newquay, on the Bank Holiday Friday. We arrived around half past three. It took a little time to check in because, initially, they could not find the booking. Once checked in we asked where the bar/restaurant was so we could have a drink while reading the newspaper. We were told where it was but also that it didn’t open until five thirty. There was nothing to indicate this on the website. Fortunately, the package we had booked included a bottle of prosecco on arrival so we sat in the bar and eked it out for nearly two hours. We had booked a table in the restaurant for six o’clock so when the time came, we went to the completely empty restaurant and asked the female staff member who was in there where we should sit. She indicated anywhere. We chose a table near the window. She then came over and picked up a table paddle bearing the number 1 (the only one of the dozen tables to have one) and said that this table was for room 1. She went away and checked and came back to tell us it was ok to stay on that table. She brought us a menu each (on a clipboard) – we had to point out it was the breakfast menu. She didn’t believe us and tried for a few minutes to prise apart the solitary page. Eventually, the male staff member brought us one clipboard between us with the dinner menu. We asked for a wine list and he didn’t understand what we were asking for. By this time, we had realised their command of English was fairly minimal. The only way we could get a bottle of wine was to go behind the bar and point it out to them! The female staff member then came to take our order. She did not understand anything and we were sure that we wouldn’t get what we had ordered. Sure enough, having taken our order into the kitchen, the male staff member came back out and asked what sauce I wanted with my chicken breast. I pointed out that I hadn’t ordered chicken breast; I had ordered a half of herby roast chicken. I had tried to look at the menu on the website before travelling but there wasn’t one to be found. If you search for it, the search produces “Join us at Hustyns Resort Cornwall and immerse yourself in the flavours of Porthilly Shellfish as we celebrate the marriage between nature's bounty and culinary”. Try finding mussels on this very basic menu! The starters were OK although the side salad was fairly rudimentary. Between courses, the cutlery was not replenished. When the main meal came, my chicken was (a) not herby (b) the skin was flaccid and white so it seems highly unlikely this had been roasted (c) had clearly been warmed up and (d) was so dry it was unbelievable. I left the entire meal. At least our meal was not as bad as the only other table that was taken while we were in the restaurant. One of the ladies had ordered a vegan option and was served the meat option.

On arrival the heating and hot water did not work. We had two under 2’s with us so not ideal. There is no reception in the lodge for phones so had to go to reception in the hotel to report issues. There are numerous different telephone numbers to try. The next day when I had signal I tried again. This time someone got back to me after leaving a message. She said they will send someone to sort it out. She called me back an hour later saying that something had tripped the heating/water and it was now working. On arriving back to the lodge in the evening it had tripped again. We had to reset the boiler every 30 minutes during our stay. Some of our party took to showering in the pool showers in the hotel to ensure they had hot water throughout the shower. The downstairs double shower leaks like crazy from on of the shower heads. The upstairs bathroom toilet was covered in feaces on the outside of the toilet going down to the floor. The glasses and cutlery were very dirty and there was a large greasy cobweb hanging off one of the kitchen doors. Photo attached. This is our third and final stay at Jasmine Lodge. Will defo not be back!

Amazing service.. Having booked and losing my father a few days before travel. I can not recommend the staff for their caring empathic approach throughout. The whole experience was amazing. The location is good, the facilities look amazing and clean

I had a lovely stay with my family at lodge 21. The staff on reception during my stay were lovely. Spa facilities were fantastic. My only qualm were that spa treatments ( massage etc) were not running but my whole stay was fantastic and idyllic. Would visit again. 5/5

We knew before we went that the restaurant was closed so no hot food, however, the room and en-suite were decent and large. The pool looked lovely, staff helpful and a very reasonable price. The grounds were in need of more care but it was early in the year and the camellias looked lovely!

Half of the facilities were not open. We were told it was due to them hosting a ball for fox hunters. Had we have known that such things go on here, we obviously would not have booked. It was rowdy, noisy and breakfast the next morning was awful as most things were unavailable. We were clearly treated differently. We will not be back and cannot recommend this place.

The lodges/houses for rent are absolutely massive (bigger than our house!). So much space. We had 3 bedrooms and 3 bathrooms. Sauna and jacuzzi bath in main bedroom. Spotlessly clean. Comfortable beds, pillows, linen, plenty of towels. Lovely enclosed garden. Outdoor area when the weather permits. Very friendly and helpful staff. Wonderful swimming pool, sauna, steam room, jacuzzi. Great location for walks, beaches, camel trail, etc. etc. etc. Although we had an issue with our hob and oven, they were very quick to try and fix it and offer an alternative appliance.