Gateway Hotel

Good Parking and location very walkable to city centre and transport. Room and hotel looks very tired but clean, room smelt stale, bed sheet was torn, shouldn’t have been used on the bed

Breakfast times poor, parking is aweful. Dirty towels. Very noisy and disturbed sleep due to location next to the road.

The reviews of the hotel stated that a refurbishment has been done but I’m not sure that the state of the hotel shows it has been completed. First had to wait for 10 mins for someone to answer the door to let us in despite being told we could check in from 3pm and it was 3.40. The room had brand new fitted and very nice furniture (bedside drawers, wardrobe, desk etc) but these were attached to a wall with huge gaps in the plaster, window that didn’t keep any noise out, blinds that didn’t keep the sun out and a bath room that had so much mildew on the door frame, plug hole and rusted shaver plug that I don’t think it has ever been sprayed with anything let alone refurbished. The dining room was awful- lights hanging out, a constant beeping which is probably from the fact the smoke detector is hanging out the ceiling and a smell that is mixed between cabbage and fish. The 2 members of staff we encountered were very polite and the breakfast we had was freshly cooked and tasty. The “selection of pastries and juices” is a bit of a stretch though (a jug of orange juice and pre packed chocolate brioche from Lidl does not constitute a selection). The location was easy to find and plenty of parking out front. Not in the nicest part of Newport but very easy walk to town and local pub. I think the hotel could be lovely but until the refurbishment is finished they either need to close or drastically reduce the prices.

The room was very small, at the main road, the bed and , noisy room, smelly. the mattress are very uncomfortable.

Plenty of take aways availabke and a wetherspoons 10 mins walk away. Good location and good parking

We got at hotel 3pm which was the check-in time kept us waiting outside for 30 minutes then when we got in kept us waiting another 15 minutes before we had keys to get in room then to top it all off shower was leaking and only had hand towels in room no bath towels will never use hotel again

Recently refurbished property and to a very high standard, great value and nice breakfast.

Fantastic value for money - very nice clean, good sized room with plenty of hot drinks available (and biscuits!). Good sized modernised bathroom. Very polite and friendly staff, and a very good breakfast included in the price! We would definitely stay here again.

Ample parking. Friendly staff. Modern room. Clean. Nice TV . Generous tea and coffee. Comfortable bed. Good lighting. Plenty of storage. Bathroom was clean, water hot. Towels could have been bigger. Breakfast tasty, hot and made to order. Excellent coffee.