Hotel in zona Verge Center for the Arts, Sacramento

When I arrived, saw that valet was closed I was discouraged because I was with my 5-year-old and it was late, didn't want to have to cross the street with her. Charlie overheard my conversation with the front desk agent and shared that there was space for my car. The room was clean, spacious and exactly what we needed, my 5 year old was able to watch her cartoons in the living room while I was watched a movie. Breakfast in the morning was wonderful I ordered an omelet my daughter ended the French toast

L'hotel è situato a soli 3 minuti a piedi dalla zona di Old Sacremento. Estremamente conveniente. Anche il suo vicino a Macys! La lavanderia è situato all'interno della doccia e la sala di riposo vicino alla piscina, non il più ideale per fare il vostro lavanderia acquistare Hey il suo gratuito!

Anche se il mio soggiorno era solo per una notte, mi sentivo come se il Exchange avesse tutto quello che mi serviva. Il desk front era molto utile quando chiamavo la mia auto dal valet

Thank you! This is the my 3rd time this year at this hotel. Consistently clean and friendly staff. The front desk stands out, I have stayed at Doubletree and Embassy suites last month when this hotel was sold out, it was ok but this hotel has a clean and calm vibe about it that I enjoy. The staff here Is what makes the difference. Thank you. Rates are high sometimes but Its a solid hotel.

This is a great place for the money to stay close to the Sacramento airport we always stay here when we go to the airport very clean neat and fairly large room

Questo è il peggior hotel Marriott in cui sia mai stato. È in una buona posizione, non lontano dall'aeroporto e dal Campidoglio della California, ma il servizio è estremamente scadente e l'atteggiamento è testardo. Nessuna colazione sarà fornita durante l'epidemia. Non ti informerò su altri hotel Marriott in cui ho soggiornato. Non c'è la colazione a cena, ma viene fornito il pacchetto colazione.

This is my second time writing this review. The previous one was deleted. I guess we can’t speak the truth about our experiences? Let’s try it again… We were passing through and chose to stay again as our first time the year prior was a good one. As we had just spoken to friends who experienced a hotel with the dreaded bedb___ (written this way to not trigger TripAdvisor’s deletion of review policy), I opted to check the mattresses before allowing everyone to lay down. I kinda wish I hadn’t! The mattress had old bloodstains as did the bedskirt. I asked for a room change but there was nothing available. I asked to have housekeeping come up and change out everything on the bed. Housekeeping showed up about 30 minutes later and plopped the new bedding down on the chair and walked out. Apparently, it’s not her job to change sheets at that hour. After driving 10 hours with three kids, I got to ***** the bed, the bedskirt and remake the bed after 10:00 at night. Not impressed, Marriott. It was a huge disappointment (not to mention a health hazard), especially in comparison to the amazing experience at Towneplace Suites Irvine/Lake Forest and The Westin Anaheim. Do better.

Perfetta posizione, alloggio e prezzo. Vicino al centro di riscaldamento, ristoranti e dove dovevamo andare, molto conveniente 😍

I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.