Best Western Victors Residenz-Hotel Rodenhof

攜程預付費後，酒店又收費了。還好最後攜程退款了

A terrible place, I would not recommend to anyone. Basic rooms, way to hot with no aircon or fans. Pillows were few and useless. Worst of all the hotel service is terrible. Rude and unhelpful. Breakfast was particular rude and unprofessional. Reception was not any better. Avoid.

Our stay was very sad, which was only made worse by the unhelpful staff at reception. The rooms were very dimly lit, washroom was tiny and the shower didnt work properly, it was too old. I almost slipped twice while getting out of the bath. very little counter space on the sink.

Very large rooms and good service food was also very good. Carpets could do with a revamp. Overall excellent stay. Secure parking and free spa access

We've spent two nights here and everything was ok. The room was very spacious and relatively clean. Minimal dust here and there. The building itself it's pretty old but it's well taken care of. I've enjoyed the spa area very much. The pool was big enough and clean and the water had the perfect temperature. The sauna was also well sized and clean. The only down part was that the Dampfbad was out of order. The restaurant was very neat and the staff extremely friendly. We've enjoyed a dinner buffet on the first night and that was delicious. Lots of food to choose from. Breakfast was also great with a lot of variety. The fitness area was incredibly small and not much to do in it. Overall it was a good experience and we would probably go back.

Dejlig ren, stor og godt. Swimmingpool meget dejlig og vandet er blødt. Eneste minus er ingen air con.

The hotel was much nicer than what I was expecting except for the surly waiter at dinner. I got a very nice welcome at reception by Miss Stein on arrival. The room was nice overlooking the garden with a comfortable bed but I could hardly squeeze past the toilet into the tight-fitted shower in the corner. I went to the indoor pool which was about 15 metres long and quite wide and had a very nice swim. There were sunbeds next to the pool and there was a sauna with showers nearby. The fitness room was tiny and under-equipped so I didn't bother using it. They should at least add a decent bike like a Life Fitness bike and a treadmill. I had dinner in the hotel and the food was fine but the service wasn't. It would be nice if the waiter could be a little bit more friendly instead of seeming like he's just waiting it out until he can retire. I couldn't understand either why I had to fill in a form to eat there when I was a guest at the hotel and had showed my Covid sanitary pass on check-in. Overall I was pleased with the stay and will come back next time I'm in the area (once the waiter has retired).

Excellent friendly staff, comfortable clean rooms, wifi was actually good, too.

Perfect