Hotel Unplugged

The hotel give a very good service and very comfortable. We're able to wait in the hotel before we go and depart to the train station. It's very helpful on winter season when it's quite cold outside.

People there were so nice, kind and friendly. Very cute place. The location is very convenient. A station is exactly in front of the hotel and just some mins walk you can have nice coffee shops and restaurants.

Très bon emplacement. L’hôtel est dans le centre ville. Beaucoup de bruit dans la nuit. Pour accéder à la chambre d’hôtel, il faut se placer à l’hôtel Emma afin de récupérer la carte.

Perfecte ontvangst, we waren te vroeg maar konden onze tas achterlaten bij de receptie van het tegenoverliggende hotel Emma. We kregen een upgrade, super blij mee. Het hotel ligt perfect centraal in de stad, met alle mogelijke horeca en middenstand op loopafstand. De kamer was perfect, het bed heerlijk, de douche krachtig en de koffie heerlijk. Ook digitaal werden we goed bediend, prima televisie met makkelijke link naar je eigen telefoon om te casten. Ook de speakers waren makkelijk te bedienen. Kortom: super tevreden met dit hotel.

As mentioned by others, you will need to check in at the nearby (across the road) Hotel Emma. I was early for my check-in, and when I arrived at Hotel Emma, the older gentleman behind the counter, had started to walk away from me, even though he saw me walk in! He gave me the most unpleasant look, as if I had rudly interrupted his day. He was most unpleasant and very dismissive, even though I acknowledge that I was very early for check-in. I politely asked if it was possible to check in early. But I was gruffly informed that check-in is at 2pm. I asked if I could leave my bags, and I was told, yes, that is possible. As I was about to walk out and explore the city, I said thank you and asked for his name. His response was, "None of your business." I then told him my name, in the hope of soliciting a more appropriate response, to which he then "Ziggy Star Dust", to which I said "Oh!" He then told me his name - Mario. All of this initial encounter was very unpleasant, rude, and unnecessary. After my exploration of the city, and after my return to Hotel Emma well after 2pm, I was greeted by another more responsive gentleman who was most helpful. By that stage, Mario, who was nearby, had changed his tune and was jolly. But sadly, that was too late for first impressions! The room I had faced the rear courtyard and was light and bright and very clean. The bathroom had a strange sewer smell the entire time I stayed in the hotel. I was on the "ground floor," which is up 7 or 10 steps off the street. The bed and linen were most comfortable and plentiful. The mirror in the bathroom and main room were hung too high. I am not a short guy, but any short people would struggle to see themselves in the mirror. The room I had, had the hand-held shower nozzle removed for some unknown reason, and I only had the rain head shower. I was unable to turn off the light in the mirror in the bathroom, which if you want darkness at night, you'd need to close the door into the bedroom. There are no sheer curtains or blinds, only the block-out drapes on the windows. Be aware that everyone outside can see right into your room. So, there is a lack of privacy. The communal kitchen area was a pleasant surprise, but there were not enough mugs to make tea/coffee and there were only specialist teas available, nothing plain and simple like an English Breakfast, which was unfortunate.

Some of the rooms are in a basement / ground level overlooking a very busy road with heavy traffic and trams, where the hotel is placed. I booked, without knowing, a “budget” room with these characteristics. Though the window insulation is good, it’s not enough to drown the noise. The third night of my stay I was placed in other room, more silent, but which had a strong odour of fungi?/ sewage coming from the bathroom that was overpowering by the end of the night. The bed is just okay, soft with an over mattress. The pillows were more like cushions and quite lumpy. The hygiene level is not the best. The textiles in cushions, curtains and bed board weren’t very clean. Cushions covers and curtains have definitely not been washed or cleaned in a while. To check in you have to cross this busy road to a sister Hotel “Emma” where you get the key. It has a common coffee area with a fridge which was a good point. The staff is very nice though, especially at the sister hotel Emma.