The Shell Rome Suite

Non hanno mai risposto alle e-mail che abbiamo inviato per sapere se potevamo lasciare i bagagli da qualche parte, né alle nostre telefonate. La camera era ok, il servizio era nullo.

Our initial check in was friendly and helpful... unfortunately it all went down hill from there. The TV did not work, the plug in the bathroom sink would not release to drain. The room was extremely small and the tiny cubicle set aside for showering was even smaller. We are average sized people and my husband's shoulders almost spanned the size of the cubicle making it very difficult to shower. Numerous emails regarding the TV and the sink were met with a damn good ignoring. The lovely gentleman that was there to clean the rooms eventually got it going on our last day. We weren't in Rome to watch TV, but at the end of a super busy day it would have been nice to relax and watch a movie. Some acknowledgement to our emails would have also been appreciated.

The hotel room was great, not the biggest we've seen but big enough for our needs. The personal was amazing.