Hotel in zona Charlotte-Genesee Lighthouse, Rochester

Normalmente restiamo qui quando nella zona per il lavoro, perché è un ottimo luogo e vicino agli stati. L'aeroporto è a circa 6 miglia da così non è veramente un hotel aeroportuale ma abbastanza vicino che non è lontano da una distanza. le camere sono aggiornate e pulite. L'hotel è tranquillo e il personale è eccellente dal desk front to the lounge to the housekeepers. I highly recommend this Marriott if in the area.

I am a Diamond member via Hilton Honors. We booked a 3 night stay Friday thru Monday on points for first 2 nights and paid for the Sunday night. The hotel took the total cost of the three night divided it by 3 and charged me $223 USD for a Sunday night stay even though the hotel was completely empty. Upon check out I questioned the front desk and told them that if I had booked Friday and Saturday on points and then made another reservation for Sunday paying at the members rate, it would have been much cheaper. The attendant agreed, but couldn't figure out how to correct it and advised me to call Hilton Honors to resolve and she would make a not on file. I have called Hilton Honors several times and no one can seem to help and advised that someone would call me back, that was a few months ago. Today I called Hilton Honors and they said there was no case file, of course. Todays agent (Theresa) agreed that If i had booked as described I ”probably” would have got a better rate. I asked why you wouldn't just extend a diamond loyalty member the best price, she couldn't or wouldn't answer that. I asked for a supervisor to speak to and she advised there isnt any??? Really.... everyone has a supervisor at a call centre and I was willing to wait. Rude, unwilling to satisfy a loyalty member and a general ”it's your fault for booking that way” attitude didn't feel good either. Hilton2 Suites didn't care, Hilton Honors doesn't care about customer service and I will assume if any Hilton people read this they won't care. Sad ending to what was a good relationship for personal and business travel. I'm done with this hotel and Hilton overall. They have the absolute worst customer service and there are plenty of other choices of hotel chains offering better loyalty programs and I bet they call back their customers to resolve issues. If you stay at this hotel and have a billing issue, GOOD LUCK

Visiteremo sempre a Staybridge Suites quando visitaremo Rochester e ne abbiamo sempre goduto a causa della sua posizione sul fiume. Se avete una vista sul fiume, c'è una grande vista. La camera è molto grande con una buona cucina (che non abbiamo mai usato) e una camera completamente separata con un letto molto comodo. Ma una parola di prudenza: ora l'hotel sta facendo una sorta di riparazione al terzo piano. Ho continuato a rispondere alla nostra porta, ma il suono si è rivelato costruito al piano sotto. L'uso costante dell'ascensore da parte dei costruttori è stato fatto per molto tempo per aspettare l'ascensore, quindi abbiamo dovuto usare le scale. La peggiore tendenza è che non ci sono servizi di pulizia delle stanze nei fine settimana, quindi se si arriva il venerdì sera si può aspettare che la vostra stanza veda un po' di drenaggio fino a domenica. Non mi interessa affatto questa tendenza. Non cambiano nemmeno i tovaglioli. Ugh. La TV è molto difficile da lavorare e abbiamo dovuto chiamare il desk due volte mentre ci sedevamo in ona perché non c’erano hangers e una volta perché non c’era un asciugacapelli. Quindi, se vuoi un hotel che si sveglia e corre, questo non è un bel momento per stare al Staybridge. Non ci sono più strutture come uno specchio magnifico, ecc.

After being unhappy at another chain location, I switched from my usual brand and joined Radisson Rewards for this booking, with a great rate. Arrived here from ROCHESTER International Airport by LYFT ride, not knowing how long I would be staying, or what to expect, and I was pleasantly surprised. Located in a nice area, on busy Route 31, Monroe Ave , East of the city, but still close to all major attractions, like GeorgeEastman House, Memorial Art Gallery, Highland Park, Rochester Museum and Science Center, by car, also on city bus routes. My comfy accessible room is roomy and restful, with a King bed and roll-in shower, many safety bars in bathroom. There is a window unit for climate control , Microwave and fridge in my room, and a 40 inch flat screen TV that has a sharp picture with premium channels. Room and lobby WIFI works well., except with my Apple phone. Cozy family reading area with adult and children's books and a single computer/printer business center in lobby. I was happy to find a small coin operated laundromat and a tiny gym, with two machines. Amenities include a very good hot and cold breakfast served in lobby, with 24/7 refreshment and coffee/tea bar. Spunkmeyer cookies at desk, a small convenience store for essentials, including frozen entrees. Smoke free premises, however there is an outside seating area, with wooden Adirondack chairs and a fire pit for smokers. Four Electric car charging stations make this a great location for modern savvy travelers who care about the environment. Coffee-Tea stations in room and lobby were well stocked. The diverse cheerful and helpful staff keep all common areas very clean; all of them are very helpful and accommodating . I enjoyed conversing with International guest clientele in several languages, including Japanese tourists. With rewards member rates, its a great deal and price point. Ethnic restaurants and shopping nearby, including Pittsford Plaza and Eastview Mall . I recommend this hotel to all traveler friends in this area, and beyond, including my 50,000. travel chat buddies on Facebook, Yelp, and TripAdvisor, without hesitation. Note : BOOK well in advance; it's a popular spot. They are sold out for this weekend, and the entire LPGA tour coming up soon,

No Juice at all or Lemonaide all 4 nights. Reserved a room with a Tub . They did not accommodated that request. There was a pill on the floor in our room . The bed was very uncomfortable The pregnant blonde girl at front desk was very rude. Shower head was broken Room not cleaned asked for it to be cleaned . They came in on the 4th night and made bed and took out trash . The same stains were on nightstand ..3 rings from a cup . they left a red bottle of airfreshner or cleaner unlabeled in our room. Alarm went off in middle of the night the front desk yelled at my husband and told him they are dealing with it. I called customer service and Supervisor Melanie offered me 8000 points . I was there not on vacation. I was there because my Dad was dying he died on the last night of our stay...Not being able to sleep in a comfortable bed or partake in the amenities they advertised was very disappointing. We are booking 37 rooms for my Dad's funeral in Rochester and because of Choice dropping the ball we will go elsewhere . There was also a man from France that spoke very little English and he had a reservation however they told him they didn't have a room for him. After 2 hours they used the company card to get him a room at a different hotel .

The hotel has good location, close to highway and shopping. We had good night sleep there. Our room was facing Jefferson road so noice was not an issue at night. However, the hotel does not offer free bottled water as others. We had to retrieve our own from our car. It would be nice to add considering the relative low cost.

Suite was clean. But pets next door and across were barking...Bathroom was part of the bedroom, so any one staying in the suite had to go thru the bedroom to get to it. Breakfast was OK, simple, eggs were dry and they ran out of some selections by late morning. Better food at Cracker Barrel!

Perché devi tornare a Boston per trovare un'altra notte di riposo.Especialmente pulito e elegante hotel.E' fortemente raccomandato.Se vieni qui a vedere la scuola, è una buona scelta.Non lontano da Big Bubble per un'ora di guida

Tutto è stato bello. Controlla il tuo arredo come era stato. Il servizio bar è sempre eccellente.