JW Marriott Hotel Riyadh

乾淨整潔，交通便利。

The worst hotel in Riyadh. Every time I go there I have a problem, I'll never set foot in that hotel in my life. Horror experience. (1) always problem with billing (2) reception personnel completely incompetent (3) Uber refuses to pick up people in the morning because the position is terrible

The hotel is very clean, looks well organised as the staff are very attentive. Breakfast is always amazing, such a variety and all very fresh. Staff again have excellent customer service skills, Ahtem, Geraldine, Ailen and vanesa are great staff and the hotel should be proud

The hotel is comfortable and the staff are helpful. But there were several niggles that are unnecessary and really shouldn’t happen at a luxury hotel. I was downgraded at check-in from a king to a twin, not what you expect as part of the Gold Elite program. My mobile phone couldn’t connect to the WiFi. The usual “room number and surname” led to an error, so I had to get a special 10 digit access code in reception. Weird. But the strangest thing was that the aircon in my room was off and the control pad inactive. I had to call housekeeping and they activated it remotely, as if it was a routine request. I had two back-to-back bookings, and at the end of my first “stay” the aircon was deactivated again, and I had to call housekeeping again to get it working. So it is an intentional setup. Very strange and not what I expect from a top hotel brand. Thirdly I couldn’t leave a credit card to cover incidentals. I had to pay a deposit on my room and then get a refund for the unused balance at check out. The gym is small. The pool and sun deck is beautiful. Would I stay again? Probably not, there are other great hotels in Riyadh.

The room was incredibly spacious and luxurious and the hotel feels new and polished everywhere, even the corridors are delightful. Complimentary water is available everywhere which is a nice touch. Housekeeping were fantastic offering two visits per day and I didn’t want for anything. I was very impressed by the service levels in the wonderful hotel. Nothing was too much trouble and there was a genuine warmth and welcoming nature with every member of staff that I interacted with. I felt very well Again Rooms are well tidy.