Recensioni su Four Points by Sheraton Mall of America Minneapolis Airport
Four Points by Sheraton Mall of America Minneapolis Airport
7745 Lyndale Ave S, Richfield, Minnesota, 55423Dettagli hotel
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Paragoniamo i prezzi
1 notte
Recensioni degli ospiti
4.1/5
Molto buono
36 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Arrived at airport and called in to get shuttle bus. After 45 min wait took a Uber. Arrived. Surprising that as a Marriott Bonvoy wasn’t recognized. This is a first. Lobby is ok. But the rooms need a complete overhaul. Cold air blowing from wall heater. Room wasn’t cleaned after staying 3 nights. Garbage pilled up in ice room. Definitely not a normal Marriott experience. Front desk manager Shelly was very friendly. Made a difference. Ok now on to the bar in the lobby. Started out rough. The bartender seemed loss. I asked if I could watch hockey game and he couldn’t find. No effort. For hockey town I was shocked. But came back the next night and Zander was working. Such a sweet young fella. Made up for the previous experience 100%. Highly recommend if Zander is working
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Risposta dalla struttura: Dear Joanne R, Thank you for your comments regarding the experience you've had with us. We apologize for falling short of the expectations and have shared this with our team to help us improve. We hope this does not stray you away from staying with us again when you travel back to Minneapolis, MN. Warmest Regards, Shua Vang General Manager
Kim T
Soggiorno: ago 2024
Famiglia
5.0/5
Eccezionale
Pubblicata: 26 ago 2024
Mack was an amazing young man. He checked us quickly, got everything we needed or pointed us in the right direction and was always smiling, helpful and polite. The only bad note was you pay $8 for breakfast and it was not edible. They said you could request a fresh made to order breakfast sandwich but tge girl in tge kitchen did not speak english. The biscuits were hard as a rock, sausage gravy empty, scrambled eggs were brown...it was not good at all. We had to go eat after we attempted to have breakfast here :(
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Risposta dalla struttura: Hi Y2828TRkimt, Thank you for sharing your experience with us. We’re thrilled to hear that Mack made such a positive impression during your stay. His dedication to providing friendly and efficient service is something we truly value, and I’ll be sure to pass along your kind words to him. Regarding breakfast, I’d like to mention that our buffet, priced at just $8, is designed to offer a variety of delicious options to start your day off right. In addition to our buffet, we’re pleased to offer made-to-order breakfast sandwiches for those who prefer something freshly prepared. We always aim to provide a satisfying experience for our guests, and we hope you’ll enjoy it even more on your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon! Best regards, Hieu Tran General Manager Four Points by Sheraton Mall of America Minneapolis Airport (612) 861-1000
Utente ospite
Soggiorno: lug 2024
Altro
1.0/5
Pubblicata: 21 lug 2024
Careful when booking through third party. After driving nine hours and arriving at hotel , I was informed that they moved me to another hotel miles away. Management and staff were rude and dismissive and could not clearly give an explanation. The new hotel was so generous, sympathetic and even apologetic ( although not even their fault ). Some grace could have gone a long way.
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notme2017
Soggiorno: giu 2024
Coppia
3.0/5
Pubblicata: 10 giu 2024
This is an okay property as it is low cost. We did find the bed more comfortable than the Towne Suites where we stayed the night before. They DON'T charge for parking which many hotels in the area do charge for parking. The property is a bit old. The rooms need to be updated.
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Risposta dalla struttura: Dear notme2017, Thank you for taking the time to give us feedback on your recent stay with us. We appreciate your comments and will be sharing these with the team to help us improve in the areas that need to. We hope to see you again when your travels bring you back to Minneapolis, MN. Warmest Regards, Shua Vang General Manager
heatherk922
Soggiorno: apr 2024
Solo
5.0/5
Eccezionale
Pubblicata: 16 apr 2024
I have been to this property several times in the last year, and will return. The staff is absolutely fantastic as is the gym! I want to give Stephanie a special shout out as she went above and beyond on more then one occasion this stay. Thanks so much!
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Risposta dalla struttura: Dear heatherk922, Thank you for sharing your feedback! We enjoy sharing these reviews with our team to help us celebrate our guest experiences. We look forward to seeing you again when you return to Minneapolis, MN. Warmest Regards, Shua Vang General Manager
Utente ospite
Soggiorno: gen 2024
Lavoro
5.0/5
Eccezionale
Pubblicata: 25 gen 2024
Dave the night manager was amazing. I couldn’t fly out because of bad weather and were quite a few people waiting to get rooms. He was the only one here and he did great. Well done Dave. Hotel was clean that was comfortable everything but the four points was fantastic. Give Dave a raise. He deserves it. Andrea
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Utente ospite
Soggiorno: nov 2023
Solo
2.0/5
Pubblicata: 20 nov 2023
The hotel lobby it’s nice the rooms are dark so not enough lighting even if you turn on all the lights in the room. The menu music on the TV when you walk in the rooms is to welcome you, but it’s not muted in the room and it’s not muted outside see you hear it all night outside your room. Keep me awake.