Utente ospite
16 settembre 2023
We stayed at this hotel for 1 night due to our original accommodation not being available for our first night, not a great start to the holiday but we kept a positive attitude despite this. The hotel itself looks very nice from the outside, although inside it’s very dated and lacks amenities. Upon checking in, the reception staff asked for our passports and said they had to keep them for 20 minutes. We were sceptical about this but we did get them back after this time. We were not informed about a safe and when we enquired about this, the staff said “sorry we only offer the safe for staying for 1 week +”, after challenging this due to our short stay being no fault of our own, they almost rolled their eyes and gave us the safe key anyway.. not sure why it would be such a problem when it’s only for one night. As we went to go to our room, the (ONE!) lift had broken and we had to carry our suitcases and bags up 4 flights of stairs - we both have back pain and with no help from staff I thought this was very poor service. This is not the worst part… there was a gentleman who was a wheelchair user who was unable to get upstairs to his room. This was clearly very upsetting for these guests and rightly so, the staff didn’t even seem too bothered about the ordeal. The room: the room itself was okay, clean and tidy and the aircon was great (we actually found ourselves to be too cold during the night with it on, could have worse problems!). We were given a nice annex room which had a very large balcony with sun loungers and a lovely sea view. Food: while we can only comment on one night, I can say for certain we would NOT have been able to stay for much longer due to the terrible quality of the food alone. Not only was there very little selection but the quality was awful, myself and my partner are not fussy eaters but we even found ourselves struggling. Breakfast was where it got even worse, between the two of us we couldn’t find anything to have which didn’t look disgusting. The eggs were swimming in water (as were most things). Even the cereal was horrible and tasted like what I’d imagine dog food tastes like. The selection of drinks were poor, no branded drinks like Pepsi etc and all tasted very watered down. We left breakfast feeling very hungry, and very glad to be leaving that day. The pool bar food was also very poor it was only a few cold snacks like sausage rolls which were not appealing. Check out was fairly smooth and we left to go back to our accommodation. While we did not book this hotel, I’d like to reiterate I would NOT recommend this hotel as it is very run down and the food is appalling. I could go on for even longer but honestly, trust me and do not waste your money.
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