Utente ospite
19 novembre 2024
We stayed at Golden Circle Domes for our honeymoon and unfortunately, the experience was far from what we had hoped. The dome was uncomfortably cold, with a heating system that couldn’t cope with the Icelandic weather. This made our stay miserable during what should have been a special occasion. After raising our concerns, the management promised a partial refund as a goodwill gesture. However, it has now been 30 working days, and despite numerous follow-ups, the refund has not been processed. Worse still, they’ve been completely ignoring my messages since then. £1200 for 2 nights - we feel like we have been robbed. Their lack of accountability and poor customer service is unacceptable. Promising compensation and then failing to deliver shows a complete disregard for their guests. I would not recommend staying here. Save yourself the disappointment and find accommodation that values its customers. Do not book at all costs, it’s not worth it!
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