Recensioni su Mývatn - Berjaya Iceland Hotels

Risposta dalla struttura: Dear Nipon,Thank you for the review. We are happy to hear you enjoyed your stay with us.Have an amazing day!Best Regards, Alena, Front Office Manager.

Risposta dalla struttura: Thank you for your thoughtful review! We’re delighted to hear that you enjoyed our convenient location next to Lake Myvatn. While dining options in the area may be limited, we take pride in offering a great dining experience at our hotel for those looking to enjoy a meal without venturing far.It’s wonderful to know you found your room spacious and clean! Our outdoor hot tub is indeed a highlight, especially with the stunning views and the chance to soak under the Northern Lights. We hope to welcome you back for another memorable stay!

Risposta dalla struttura: Thank you for your feedback! We’re glad you appreciated our new facilities and the overall quality of the hotel. We understand that pricing can be a concern, and we strive to offer value for the experience we provide.We’re sorry to hear that the restaurant food didn’t meet your expectations. Your comments are valuable, and we’ll use them to improve our offerings. We hope to have the opportunity to welcome you back and provide an even better experience next time!

Risposta dalla struttura: Thank you for sharing your experience! We’re glad to hear you chose to explore Myvatn during the winter season. While it’s true that Myvatn has limited supermarket options, we’re pleased that you found our hotel’s proximity to the convenience store helpful.We understand that dining choices can be limited in the area, but we strive to provide a comfortable base for exploring the beautiful attractions nearby. It’s great to know you appreciated our location close to the Myvatn Visitor Center and other sites. We hope you enjoyed your stay and look forward to welcoming you back for another adventure!

Risposta dalla struttura: Thank you for sharing your thoughts! We appreciate your feedback regarding the room size, especially for families. We’re glad to hear that you found the sofa bed comfortable!It’s great to know you enjoyed our bar and restaurant, and we strive to provide a cozy dining experience. We also appreciate your kind words about our front desk service; our team is always here to help, especially with aurora alerts!We aim to offer a simple yet satisfying breakfast to start your day. Thank you again for your insights, and we hope to welcome you back for another stay!

Risposta dalla struttura: Thank you for your detailed review! We’re glad to hear you found our hotel easy to locate upon your arrival at Lake Myvatn and enjoyed the proximity to the beautiful craters, hot springs, and waterfalls.It’s great to know you had a pleasant dining experience in our restaurant, especially with the beef and lamb! We appreciate your feedback on the room size and bed; we strive to provide comfort for all our guests.Our happy hour is indeed a popular spot for guests to unwind and socialize, and we’re thrilled you got to experience that. We hope to welcome you back for another enjoyable stay!

Risposta dalla struttura: Thank you for your wonderful feedback! We’re thrilled to hear that you found the family room spacious and enjoyed the L’Occitane amenities. We take pride in maintaining a fresh and modern decor to ensure our guests have a comfortable stay.It’s great to know you feel our offerings are competitive in the Myvatn Lake area. We hope to welcome you back soon for another enjoyable experience!

Risposta dalla struttura: Dear Guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience and frustration you experienced regarding your reservation and the lack of communication from our team.We understand how important timely and effective communication is, especially when it comes to changes in reservations. We are truly sorry that your emails were not responded to and that you had to go through such a hassle to address your request. This is not the level of service we strive to provide, and we regret that we fell short in this instance.We have reviewed your case and acknowledge that there was a breakdown in communication between our front desk and management. We are taking immediate steps to improve our internal processes to ensure that all guest inquiries are handled promptly and efficiently. Our team is also being retrained to better manage such situations and to empower our front desk staff to make decisions when necessary.We value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to serve you in the future. Please feel free to reach out to us directly if you have any further concerns or if you decide to stay with us again, and we will do our utmost to ensure a more enjoyable experience.Thank you once again for your valuable feedback.Best regards,

Risposta dalla struttura: Thank you for your feedback! We’re delighted to hear that you found your room clean and well-designed.It’s great to know you enjoyed the hot tub view from your first-floor room and appreciated the privacy it offers. We strive to create a comfortable and relaxing environment for all our guests. We hope to welcome you back for another enjoyable stay at Myvatn!

Risposta dalla struttura: Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our hotel and found the outdoor hot spring a nice feature, even if it’s on the smaller side.It’s great to know that your ground-floor room provided comfort and soundproofing for a restful night’s sleep. The heating pipe in the shower is indeed a handy touch for drying clothes! We’re also glad you appreciated our staff’s hospitality and the discount for the Myvatn Nature Baths.Thank you for the kind words about breakfast too! We hope to welcome you back for another memorable stay in the future!

Risposta dalla struttura: Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed the breakfast buffet and found the room clean and well-equipped with a kettle and a spacious shower.It’s wonderful to know that our front desk staff provided friendly and helpful service. We always aim to make our guests feel welcome and supported. We hope to see you again soon for another great stay!

Risposta dalla struttura: We appreciate your feedback on our facilities and understand that location is important. We’re always striving to improve and provide our guests with the best possible experience. We hope to welcome you back for another adventure soon!

Risposta dalla struttura: Thank you for sharing your experience from four years ago! We’re glad to hear you enjoyed the cleanliness of the hotel and the hot pots —those are definitely highlights of a stay with us.We appreciate your feedback regarding the room assignments, and we understand how important it is to have a comfortable stay. Your comments will help us improve our service. We hope to welcome you back soon for another relaxing visit, and perhaps you can take advantage of our discounts on food and beverages again!