Hotel a 3 stelle a Reno

I hate to be so harsh but this hotel has the worst customer service of ANY Marriott property I have ever stayed at. I stay more than 120 nights a year in Marriott hotels and have never encounter an unfriendlier staff. It started at check in. I checked in on the app and received a mobile key. When I arrived, I had to run inside and grab a parking pass. When I approached the lady at the counter I was met with silence and a look like I was annoying her. No, “hello” or “welcome”….nothing! Me…”Hi, I checked in on the app and received a mobile key, do I need a parking pass? Clerk…”room number? I gave her the number and she handed me the pass. That was it! I went and parked and walked back into the hotel. You literally have to walk RIGHT in front of the desk and she completely ignored me. I must have walked by the front desk a dozen times over three days and NEVER did anyone ever say anything. My coworker and I were joking about it every time we walked by. No, “Welcome Back,” “Hello”, or “Have a nice day!” NOTHING. When there were two clerks at the desk they would be deep in their conversation and keep talking and ignore you. You are in the HOSPITALITY business! Make your guests feel welcome! When someone travels a lot it’s nice to come back to a hotel with a pleasant and friendly staff. I’ve stayed at many hotels that were older and more dated than this property, but the staff would make the stay exceptional. Not here! As far as the hotel room itself, I had no complaints. It’s clean and quiet but I’ve never left a hotel and felt so unwelcome. Please get your act together and provide some customer service.

The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly. I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm.

I usually stay at the GSR when I come to Reno on suggestion of my company. I dont like the ****** scene so was looking for someplace different and came across the Plaza resort. The reviews were good so I figured I would give it a try. I am glad I did, I loved this place. A little jewel in downtown Reno by the river! Like stepping back in time with the rich wood and ornate quality furnishings, very well maintained. Comfortable beds, very homey, polite staff. If you're into glitz and glamour this is not your place. If you like the old school elegance you will love it here. I wish the Speakeasy was open during the week! I checked in on a Monday and left on a Friday so I couldn't check it out..

Booo... questo è al fondo della mia lista Beh, se avete l'opportunità di soggiornare in un altro hotel, più vicino in città poco più costoso se si può permettere, prova a non rimanere troppo a lungo in questo hotel è un vecchio. È un vecchio ****** che deve essere ribaltato e ricostruito la parte sbagliata della città, un sacco di persone transitori sulla strada. Non mi piaceva, ma era economico. Era pulito e vecchio e telefono stupido. Desk era amichevole manutenzione non esisteva. Cambiai il filtro nella mia unità AC perché era brutta. Ci sono rimasto per due notte. L'unica cosa che mi ha fatto piacere era lasciare il mio camion fuori perché avevano la sicurezza in una zona chiusa. La sicurezza va al terreno tutto il tempo non bello non buono non mi piace.

Non essere stupido dalle belle immagini di questa proprietà, è una proprietà molto sporca. Le aree comuni avevano lasciato cibo sul pavimento per diversi giorni, come cereali, le aree di scarico all'aperto erano sovraffollate e i pavimenti nella zona principale e nelle aree cucina della stanza erano sticky. Il colazione gratuito non era destinato a essere un pasto gourmet, ma era triste.Ci sono stati pochi pezzi di pane, muffin inglese freddo e un bar di cereali. Erano freddi e sembravano che li portassero fuori dal frigo e li collocassero in un caldo e li lasciassero sedersi, e sono in gran parte freddi e non riscaldarono. Abbiamo due camere da letto e un totale di cinque pendenti. Le pendenti sono piatte, come non ho mai visto prima. Le finestre erano piene di pendenti e potevano essere aperte solo leggermente, e le pendenti erano piene di polvere e di polvere. Il bagno si sentiva come se fosse caduto nel pavimento, si sentiva molto instabile. Questa proprietà era una Residence Inn, ora fa parte di Sonesta ES e la loro marca è molto bello e ho avuto grandi speranze per questa proprietà. State lontani da questa proprietà, non rimanere qui, è una merda e si sente come se fosse trascurato. Sono arrivato a Sonesta e prendono molto sul serio i loro commenti, se siete rimasti qui, fate loro sapere la vostra esperienza, così possono aiutare questa proprietà a raggiungere gli standard di Sonesta.

The rooms are clean with a modern look! There isn’t a subtle cigarette smell like with other affordable hotels. The service is excellent, Eduardo, was extremely helpful with suggesting options to choose from the menu. My kids were restless and wouldn’t sit in so I asked if they could do room service which he did. He brought us cup of water’s as a courtesy (without us asking) and was so professional and cheerful! He even called after to check on our food and see if we needed anything else. Employees like Eduardo is why I stay loyal to Hilton!

Decora nuova e tranquilla.La camera è ampia e confortevole, molto vicina alla linea, vale la pena scegliere, e il rapporto prezzo è molto alto.La prossima volta che visiti questo posto, puoi vivere di nuovo.

È molto vicino all'aeroporto, e il bus di trasporto è operativo. Il personale è molto amichevole. Le camere sono pulite e tranquille, e la pressione dell'acqua è soddisfacente. Non mi aspettavo molto perché era un colazione gratuito, ma ero così soddisfatto perché era simile al colazione che ho pagato e mangiato in altri hotel.

L'hotel in un piccolo luogo, il dintorni non è molto conveniente, il servizio dell'hotel è buono, la vista fuori finestra è bella, silenziosa

The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.