Scopri il tuo soggiorno a Rapid City

I am a diamond Level Hilton Customer, and I can say without a doubt that this has to be one of the worst Hilton Garden Inns on the planet. Disgusting would be a compliment. Following is bullet point detail on what we experienced and a couple of pictures. -Prior to checking in, I was advised of an upgrade. This never happened. -The hallways are dirty, the carpet in both the hallways and room are dirty & worn. -The room furnishings are very old and need to be replaced. The entire hotel needs to be renovated. -I went down to the front desk and asked for another room and was advised by both the Front Desk Manager & GM that all of the rooms were in the same condition and the GM was not very nice. -After out 1st night, we returned that afternoon, and our room was not made up. The Maid advised that we were not on the list. I went down and spoke agin with the Front Desk Mgr & was advised that the rooms are cleaned every other day & that we were advised of this when we checked in. We were not and I asked for compensation. She advised that she would talk to the GM & get back to me. She never did. -After day-2, the maid allegedly cleaned our room. FYI, enclosed are photos of the toilet & shower. The maid did a lousy job. I did not complain about this because the hotel is poorly run & they don't care. -Breakfast: We were told that breakfast is included. We sat down and it took well over 30-minutes to get to order our meal. I tasted the eggs, and they were very greasy. We told the server and she said, try the buffet. I went to the buffet and all chafing dishes were say empty. I was advised it would be a few more minutes, which turned out to be 10/15 minutes. Again the eggs we awful & greasy. I believe that they serve powdered eggs. Quality is something that has escaped them. I went to the from desk & they agreed to knock off breakfast from my bill. Wrong, when we checked out, they only deducted for 2-days breakfast and I had to say demand the 3rd, along with a discussion and I am being polite. Conclusion: Stay away from this property. Hilton Corproate needs to both inspect this property, force upgrades, and/or, take the Hilton name off this hotel.

Overall a great place to stay for an affordable price. They have a good breakfast, generally eggs and sausage one day and biscuits and gravy the next. They always had yogurt, granola, cereal, apples, bread, bagels, and oatmeal. Plus coffee, an assortment of juices and cold water. The room was clean and we didn't notice any chlorine smell, we were in room 414. I was nervous at first being a cross from the elevator, but we never heard it while sleeping, which was great. The fridge worked perfectly and the air conditioning was nice and cool. We generally decline room service, but if you expect daily service this is not your place. We kept getting texts saying they would clean every 3 nights, but they don't. Instead, they clean upon request. This was totally OK for us, we just asked for a refill of a couple things at the front desk and they kindly provided what we needed, we were there 6 nights. The pool was warm and hot tubs were great, I even went down the slide, which was fun. The bed was very comfortable and we never had issues parking. Great location to all the touristy things in SD and WY. My only critique would be that employees do not allow thier families to use the pool area, it should be for paying guests only.

Diremo solo che il personale qui, insieme ai clienti, sara' certamente utile da formare in servizio al cliente. Da quando le signore del dipartimento frontale hanno iniziato a entrare, sono state più preoccupate per un problema di stampa che per l'impressione, soprattutto perché ci sono stati due e poi un terzo membro del personale li ha accolti. Bistro chiuso - per un motivo sconosciuto. Alimento in area di mercato - era fondamentalmente sconosciuto (il cibo involucro) più date di scadenza di 4/20??? Il bagno non si sdraia bene, pensava che dopo la custodia di casa, che era stato pulito - solo la mente del bagno, - quanto fosse strano.La custodia di casa non ha fatto niente, eccetto il bagno - non l'ho mai mai sperimentato prima. Niente altro ha toccato in entrambe le camere - e sembrava ignorare il bacino. Hmmmm Check out e cominciò a parlare sul computer sul desk front about check out, e non mi guardava mai e andò indietro, tornando fuori e poi disse che non era la signora del desk front - non sapeva dove fosse - ma quanto strano che il personale qui Non ti riconosce quando si parla con loro. La stanza era buona, eccetto l'estrazione - i mobili dovrebbero essere puliti - le grandi tinture sul tavolo/banchetta - chiaramente non è stata pulita. Il divano divano aveva anche grandi difetti nella zona di cuscino mentre si sedeva su di essa - forse ha bisogno di un rinfresco di mobili.Grazie per il caffè libero nella zona di fronte bar - scoperta di questo il terzo giorno - non molto di comunicazione.

Hotel chino-regolamentare.Se non fosse vicino al parco nazionale, temo che non ci siano così tanti passeggeri.

Old, tired convention center hotel.- former Embassy? BUT, very good Lobby bar with a great martini & good menu! Large pool, friendly, attentive staff. Rooms are big enough but bathroom very small. Lots of mildew and stained tile and upholstery...lumpy bedding. Very small elevators for a very large facility that was sold old for a concert nextdoor.

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