Hotel in zona तिरुपति बालाजी मंदिर, Rajkot

First room we were given was unclean and when I opened the fridge there was a MOULDY OPENED sandwich left there! We requested for another room, went to see it, and it was also dirty, DUST everywhere and very stuffy. The housekeeping ***ager saw us and did a U-turn down the corridor to avoid talking to us! Third room had a dirty carpet so they assured us they would clean it and call us back to check. When we went back the carpet still had clothes threads and other fluff which clearly hadn’t been vacuumed properly! All of this took ONE HOUR to resolve! When speaking with the operations ***ager - Rahul Rao - and explaining that this shouldn’t have been the case and we would like some co****sation for the inconvenience he assured us that he would speak with ***agement and call us back, so he asked for a mobile number which we gave and then told us he would call us back in 30 mins with an update. 30 mins later and no update, we went to his office where he was with another guest so we told him to call us ASAP. He told us he would call us in 5-10 mins. Which again he DID NOT. Another hour later when going to his office to check for an update and query WHY we hadn’t heard anything, he started raising his voice and shouting at me and us!! Absolutely SHOCKING behaviour and attitude towards customers. Clearly he could not take that he had been caught out and not delivered as per his FALSE promises. His ***nerisms were disgusting and incredibly rude, definitely not trained to communicate or deal with HOSPITALITY incidents or situations. After going back to the room we noticed that the bedding had stains and dirty marks, so requested for a clean duvet cover. The boy who came to make the bed didn’t know how to, and whilst laughing was desperately calling someone else for help. When that person came to assist they were still unable to change the duvet cover - this in total took 20 mins, by which time I asked them to leave, and my husband and I made the bed ourselves- only to realise that the new duvet cover itself ALSO had stains and hairs! We asked for another double duvet cover, and received a flat bed sheet, after explaining that we need a double duvet cover again, we then received a single duvet with NO cover. An extremely exhausting and frustrating experience, especially as we have stayed there ***y years ago when it was great! All in all this hotel is an absolute joke, not hygienic, housekeeping staff have no standards, and the ***agement are incredibly incompetent and rude! I would NOT recommend booking or wasting your time and energy at Imperial Palace - you definitely won’t get royal treatment!!! This is more like a one star hotel, we would have been better off in a hostel! 👎🏽👎🏽👎🏽

The stay was super fine, the food was good , gujrati thali was tasty .The staff was helpfull .The suite room view was nice and good .I love the location of hotel ,it's in middle of city .The cafe chocolate room was very beautiful. I loved the stay .rooms are clean . .................................................................................................................................................

The hotel is at a prime location, there is a beautiful park in front of the hotel. The hotel restaurant was amazing, loved the variety and food was tasty ! Miss swastika, is a very well trained professional in hospitality who helped me choose the right breakfast. And Mr Gopal Kumar the cleaning staff helped me set up the gym to workout Definitely a 5 star worthy

A fantastic dinner experience can truly be a highlight of one's day, offering not just nourishment but also a feast for the senses. The array of mouth-watering snacks and dishes, each meticulously prepared and presented, can transform a simple meal into a memorable event. From the delicate crunch of perfectly fried appetizers to the rich, complex flavors of the main courses, every bite is a discovery of culinary delight. The ambiance of a good dining place, coupled with the company of friends or family, further enhances the joy of the meal. It's in these moments, surrounded by the laughter and conversations that flow as freely as the drinks, that the essence of a shared meal comes to life. Indeed, such dining experiences are not just about the food, but the creation of cherished memories that linger long after the last morsel has been savored.

Very nice and friendly stuff. Nice rooms and good food. Nice loca and pool is cool. Good location to go down town. Generally I stay here for relaxing and make business in Rajkot. I like the region as it is safe and very nice and helpfull people. Will come back.

It is one of the most beautiful properties in the outskirts of rajkot. Quality of food is average. Staff is friendly. Overall it was a great experience staying in ran violas suite.