Utente ospite
19 febbraio 2024
We landed late in Rajkot Jan 2024 from the UK after a delay at Mumbai. Checked in, had 5 Rooms 7 Adults. When we got to the rooms, they were so dirty, The ceiling fan was hanging off the ceiling with the electrical wires very hazardous. The bathrooms were filthy. You would not even want to go barefoot in the shower. I went straight down to Reception & asked if we could be moved & he goes, there are no other rooms. I told him the rooms are not acceptable in these conditions. He just stared at me & said he could not do anything. I called my agent straight away & he came straight over to the hotel. He had spoken to the owner, who wasn't co-operative at all. We were so lucky as our agent was so good that he moved us from this hotel to a beautiful, safe & clean hotel. This was definitely not a good start to our holiday. This owner of this establishment is not considerate at all, did not think of the customers requirements, the health & safely is terrible. We could not believe that he still charged us the full price for 5 rooms for days we had booked. He was so stubborn that he said he was going to lose money. We couldn't believe the way he behaved. We went past a number of times while we were in Rajkot, and this hotel was full, so he made money on us and new guests that occupied our rooms. Please beware & avoid this hotel.
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