Utente ospite
31 luglio 2023
The hotel is absolutely stunning and in the most beautiful location. Especially when the sun is out, laying by the pool is idyllic. As long as you have a hire car, you will be fine to get to the location. As a solo traveller, looking for one night of relaxation and pampering in the mountains after a girls’ trip in Palma, I found the staff to be genuinely quite rude, from start to finish. From the minute I checked in, they don’t help with your bags (despite the hotel being up a flight of stairs and at the top of a hill). They just hand you the keys and point towards your room. The rooms are fine, I had requested a non-ground floor room, and was given a ground floor room anyway, which meant lots of noise above. No room service/snacks etc. When I went to my only breakfast in the morning, the waitress was rude to all the guests - everyone was exchanging looks across tables. When I checked out, the check out staff were also really rude - no ‘how was your stay’ or anything. Very unfriendly - felt like it was because I was on my own, and the hotel was mainly couples. It’s a shame because the hotel is so so beautiful in an amazing location, but unfriendly staff would put me off recommending this to anyone or returning myself, especially on a solo trip
Traduci