Eichardt's Private Hotel

不要被他們的宣傳文章忽悠了 我定了他們最好的湖景套房 並沒有任何定製旅行服務。 酒店就7間房 前台服務非常敷衍和機械 前台那個人是酒店唯一負責一切事情的人 有個叫Fe 態度很冰冷還不如普通酒店 走的時候很急忙的趕我走 説有重要客人的提前來 中午前必須走 就來一個Bye

就在中心的湖邊，鬧中取靜，很好的體驗，服務也很好

We had an incredible experience here. There had been damage to our original apartment room and since it was shoulder season, we were upgraded to the penthouse. It was a fantastic way to end our trip. The accommodations were fantastic, the service and care we received was great and the food...especially breakfast was wonderful. The location was also GREAT....within walking distance of so many things. We particularly enjoyed our interactions with Sioned and David AND the cleanin/turn down crew were exceptional. THANK YOU!!!!

We had an amazing stay at Eichardt’s Private Hotel! Firstly, there’s no better location as everywhere you need to go is a 3 minute walk away, and you have a lovely waterfront view right as you exit. The customer service is unparalleled as we had pleasant daily interactions with the staff. We had even left a few items in our room after check out, and the staff contacted us and shipped it to the address we requested free of charge. The daily snack refills were greatly appreciated by the kids, as well as the small evening treats. I cannot emphasize enough the fantastic customer service and experience here - you will truly feel like a five star guest!

We really enjoyed our three night stay, the hotel is perfectly located at the heart of Queenstown with stunning views of the waterfront and the breathtaking mountainous background. The staff are great, they will go out of their way to help you, every person we met was very pleasant and professional and very eager for you to make use of everything Queenstown has to offer. Having a car was a breeze thanks to their efficient and complimentary valet service. The spa was under renovation so unfortunately we couldn’t use it. We had breakfast included in our stay, this featured a hot menu and a selection of cold continental items. Breakfast was tasty and fresh and always arrived quickly. The hotel also offers complimentary drinks between 5.30pm and 6.30pm every night. We were slightly confused with the offering on our first night as we could only select one glass of wine, however this seemed to change on our final night where we could also choose from beers and cocktails (plus more than one glass was allowed this time!). Would love to give the hotel 5 stars but we really did encounter a significant issue with noise at night. We had room 4 which was huge and well appointed but unfortunately it faced a roof top bar and a club. The roof top bar blasts music out until midnight (which isn’t an awful time) but the club blasts music until 2.30am. This makes the whole room shake and thump and you can’t get a peaceful night of sleep until the club shuts down. It really is a shame. We mentioned this to reception but apart from suggesting we call the night team, it felt like there was nothing more they could do. Therefore we strongly suggest that anyone avoids staying in room 4 or 5 if you want a good nights sleep ahead of a busy day exploring Queenstown.

We just spent a week at Eichardt’s with our two kids & were blown away by this property. As we were travelling with the girls we stayed in one of their lakeside apartments which was just beautiful. Plenty of room, the most comfortable beds , stylishly decorated & excellent heating throughout including a gorgeous fireplace. The view over the lake & mountains from the room was breathtaking. And best of all the apartments are just a few metres down from the hotel, which in my opinion is the best location in Queenstown. The service was excellent, from booking process with Yasmine , to check in with Martin & the food & beverage team were also on point. The food at Eichardts Grille was also fantastic. We enjoyed breakfast there each morning & dinner on our first night. A very special touch was meeting the GM Vicky who looked after us like family & even let us use her car for a day to drive out to Wānaka . This is our 3rd trip to Queenstown but first stay at Eichardts. From now on we will only stay at this hotel. 10/10. It was very hard to leave but we look forward to returning again soon. Thank you to all the team at Eichardts.