Hotel Ascend Collection a Québec

We were so disappointed in the hotel. We are choice hotel members and are upset with the way we were treated. We thought it would be a very good place, but it turned out to be one of the worst places that we have ever stayed. So many things were wrong. First of all, they were not very customer friendly and that gave us the impression that we were not welcome. The coffee machine in the lobby was out of order, and the lobby was in the basement and looked very dinghy and dirty, and there was no way we would ever feel comfortable there. The Parking was atrocious and 2 blocks away and none of the attendances in the hotel would explain where it actually was and how it worked. We're not sure they even knew how it worked. No one seems to care and help us at all. The heater would not work in the room, and we called downstairs and were told that the heater was controlled by a computer and that he would turn it on for us. How crazy is that? Then after it got hot in the room, we had to call them back to turn it off. He then told us that he put the controls back in the room. He also insulted us by saying that no one else has ever complained about the heater system, even in the winter time. But with the controls in the hands of the staff, how can you control your own heater? We were also told that we could only put the heater in a certain range of temperature. Also the heater in the bathroom would not work, and was later told that these are not in service any longer. The ice machine was in the basement and we did not feel safe even getting ice. It was dimly lit and not very safe for us. We felt a bit scared when we went down there. No one offered any help with our luggage when we checked in, and was very rude during the check-in process. For the parking, I had to get the guy to come outside and point to the parking area because I could not understand his directions. As it turned out, he wanted to send us around the block when all we had to do was turn around and go down the same street. There were no instructions on how the parking worked and we had to figure it out ourselves which took 10 minutes or so. Had it not been for a local resident, we would not have known. The parking did not seem safe as there were lots of homeless folks sitting around and we did not feel safe at all. We were approached by a few and we left as soon as we could. The entire experience was horrible and we would never return to this hotel. The staff needs to learn to be more kind to its guests. It has caused us consideration to never return to Quebec City.

Abbiamo apprezzato molto l'hotel. Nessuna osservazione sul servizio, il personale è molto professionale. La piscina è molto pulita, fanno analisi dell'acqua non male ogni giorno.