Atour S Hotel, May Fourth Square, Qingdao Olympic Sailing Center

The hotel’s ventilation is poor as there was very strong cigarette smell in our room (especially the toilet) after we checked in. We called the reception and this one staff advised us to switch on and off the heater/ventilator, open the window and their air freshener might not be suitable as it’s for commercial use which might agitate nose. In addition, this staff told us that while the hotel rooms are non-smoking, there is nothing much that they can do to stop the other guests from smoking in their rooms. Wow, what a response that made us mad! He should at least send someone to check our room and be more sensitive towards non-smokers. It is amazing that the hotel did not buy a suitable air freshener. There was indeed some form of service recovery from another staff who came up to check our room and also offered us hot milk. The hotel changed our room (was told it’s an upgrade but the room seems smaller and the basin is in the toilet) but it continue to have cigarette smell though not as strong as the previous room. This hotel is indeed suitable for smokers. To the hotel, please train your staff to be more sensitive and refrain from giving lame reasons.

We booked the family suite which has a little door to separate the space - which is great for privacy or extra sound proofing. The staff service is great. The location is a little out of the way from main attractions but the area has plenty of amenities such as convenience stores and even a massage place next door. There’s free tea and coffee at the lobby. The free porridge runs out pretty quickly so go early. Will book here again if I’m in the area.

Very professional and helpful staff best location highly recommended guy in photo front desk I forget his name very professional and friendly.

Reception. Service was appalling, they let kids run the hotel While attending to a matter for me , they left me and went to other Chinese speaking customers. Disgraceful Breakfast was delicious with a wide variety of food

Good stay for business travelers.

The room was perfect for our group of 3 adults as we only needed a place to stay for one night. The space for the single bed was quite generous and very comfortable. Overall, the hotel was very clean and staff were extremely helpful. The laundry room (self-serve) was a huge bonus. Glad we decided to stay here. Will definitely consider this hotel again if we come back to Qingdao