Utente ospite
18 giugno 2024
My experience with Mandarin Oriental has been nothing short of a nightmare. Due to a family death, I had to cancel my stay from May 1-5, 2024, and needed an original invoice for insurance purposes. Over a month later, despite countless emails and follow-ups, I am still waiting for this basic document. The incompetence and utter lack of professionalism displayed by the staff, particularly Andreas from Accounts, is astonishing. They have provided nothing but empty excuses and have shown a complete disregard for my situation. This isn't just poor service; it's outright negligence. This ordeal has added immense stress during an already sensitive time. Mandarin Oriental's failure to provide a simple invoice is not just a minor inconvenience—it's a blatant demonstration of their inability to handle even the most basic customer needs. Their complete lack of care is beyond unacceptable. This experience has completely destroyed my trust in Mandarin Oriental. We will never stay at any of their properties again, although the Mandarin is a chain my family & I have regularly visited many times. I strongly advise anyone considering their services to look elsewhere. This hotel is a disgrace, and their service is a joke. Avoid Mandarin Oriental at all costs if you expect even the slightest bit of competence from a hotel. Regards, Martina Buhagiar
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