The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Property itself is not bad, seems to cared for. Rooms are spacious, but my biggest issue with the bathroom - glass door that does not close nor does it give you privacy to do your business. Staff is friendly enough but noone really went out of their way to help or solve issues. Bar and beach Manager was super nice to us - gave a free cabana day after we have been paying about $55 CAD per day - because unless you are up at 5 am you will not get a spot on the beach, and if you walk away from your spot they will move your stuff off... Buffet was ok, variety is there, but it became boring as we were there for 2 weeks. Alcohol is awful, cheapest of the cheapest, could not drink on the resort. Entertainment - was mediocre, they tried, so kudos (Michael Jackson, Fire Show - typical of all resorts) Karaoke every night was hilarious and fun - people are brave and really tried, so kudos. Some folks are really good at it. Beach - to get a chair or a spot on the beach was literally a war zone, not enough sun beds at all. Swimming in the ocean was decent and actually the fun part, waves are huge, so you better be a good swimmer. Biggest plus was sunsets are absolutely stunning, so make sure to catch these. Crowd is mostly retirement folks and some families. P.S. Restaurants outside the property absolutely delish, on top of our vacation package we spent tons in restaurants, because they have way better food - Argentinian Stake house; Barcelona Tapas (in the City) ; Porfirio's Vallarta and Dolce Vita for pizza

We enjoyed the Krystal Grande Puerto Vallarta. It is located a few blocks south of the marina, 10 minutes from the airport. The resort is older but has been renovated. Some areas still need work but all restaurants, pool areas and the lobby have been updated. Our room was lovely. The food was very good and we particularly enjoyed the a la carte restaurants. If you like shade there is not much available. The umbrellas are not adjustable so we found we were often in the sun.

We were greeted with a room upgrade as soon as we arrived! Beautiful large room overlooking the ocean. There was some construction right below us, but the beach and ocean made me forget all about it! Every night we got to see the amazing sunset! Staff were absolutely amazing! Always friendly and would do anything for us! They really made the trip unforgettable! The buffet was excellent. Different food options each day/night. The ability to go to the pool and buffet at the Hacienda was also excellent!!! Room was always clean and air conditioned. Drinks were delicious and the pools were wonderful.

The beach is amazing at this locations. Staff are fantastic and 100% made our stay. We would book again with the hopes the staff would still be there. They truly go above and beyond. There was always room around the pool. It's a smaller resort but was exactly what we were hoping for. They truly made us feels special.