Scopri il tuo soggiorno a Puerto Vallarta

I know this review is late, but better late than never! Staying here at the Sheraton back in June was such an amazing time! Everyone was absolutely wonderful and took such good care of us; the epitome of excellent customer service! Juan Rosas (he said we needed to provide his last name since there are many Juan’s at the resort), Erica, and Gabriel V. were truly awesome! They made us feel special every time we saw them. Thank you for making our trip to PV memorable, we can’t wait to come back!

L'hotel è diviso in due edifici, uno con vista sul porto turistico e l'altro con vista sul mare. Mi è stata assegnata una camera con vista sul molo, la camera è più piccola della foto, quindi mi sono trasferito in una camera migliore a un costo aggiuntivo. Mi ha dato una stanza completamente brutta...ho pagato 30.000 won in più, quindi l'ho spostata in un posto in centro dove si può godere della vista. Stavo nuotando in piscina e poi ho tagliato a pezzetti le piastrelle. Il numero di dipendenti era così piccolo che ho aspettato a lungo, qualunque cosa facessi... C'erano troppe persone... Non era un bel ricordo.

Our flight was canceled, and after a week at an all-inclusive, we spent 2 nights at Puerto del Luna. We have 2 children, ages 10 and 12, and I thought it was a charming place to stay. It is a bit older and simple, but it was cute, and safe, and made me feel like I was in Mexico. We loved the pool and the ping pong tables. The location was fantastic, as we could walk to anything and everything or take the bus. If I was going to Mexico on a dream vacation, this would not be the hotel I would choose, but as a budget friendly choice, I think it ticks all of the boxes. Omar at the front desk was great. he helped us with multiple things as we were trying to sort ourselves out after finding out we'd be ”stuck” in Mexico for an additional week. the definitely took some of our stress away and was very accommodating. I liked this place a lot for the price.

L'hotel è sulla spiaggia, le camere sono grandi e confortevoli. Hanno l'uso della cucina e sono ben equipaggiate, ognuna gode di un bel terrazzo abitabile. Le migliori sono quelle con vista piscina. La nostra è risultata piuttosto rumorosa sia per il frigorifero sia a causa dei motori dell'aria condizionata dell'hotel vicino. In piscina c'è un buon servizio di intrattenimento e di pasti e bevande, negli orari di punta può risultare un pò lento. I ristoranti hanno una buona scelta di pasti, io ho preferito fra tutti il messicano; in famiglia hanno gradito anche The Market. La colazione è varia molto incentrata sui gusti americani e messicani. La pulizia delle camere è ben fatta, unica eccezione la poca fornitura di prodotti da bagno rispetto quanti occupano la camera, noi in 4 abbiamo dovuto centellinare lo shampoo. E altra pecca è che la pulizia nella nostra camera era sempre dopo le 5 di pomeriggio, mi è risultato un pò scomodo. Complessivamente buono il soggiorno!

This hotel is the absolute worst I have ever stayed in and the pictures on the booking sites are more than misleading ( check out my pictures for a real view of what you get) The hotel felt like a hostel overall. The rooms are less than 3X the advertised size , everything appears old, broken, molded, rusted and in disrepair. We had a 3 person room with what appear to be a twin bed and a twin and a half (smaller than a full we have at home) - not what was advertised . Moving through this small room took some choreography. The floor was tile - half broken so walking barefoot could land you in emergency room. The door had no way to lock for security - not ideal. The bathroom was terrible - with the exception of the shower that was nice and hot the wooden window was very moldy, all metal was rusted and the electrical connection to the lamp was completely exposed which made me nervous every time I took a shower. The toilet bowl was broken and repaired with what appeared to be superglue but probably the worst thing was the position of the toilet which was so close to the wall that I had to come up with a new strategy to sit in order to be able to use it and when going to the shower almost had to jump over it. The worse part was probably sleeping. The noise - a combination of the robust traffic busses and cars that go all night and conveniently brake and honk right at the intersection by the hotel blend with the shows from the cabaret that is sharing a wall with the hotel. The windows and door did not block any sound ( ours had a small crack in it to match the rest of the room) and even with ear plugs was impossible to sleep. Other interesting firsts for me at this hotel. When checking in a deposit for the TV remote was asked although the TV was included in the room amenities. The TV turns on but without the remote stays on one channel and has no external buttons other than power. Hair dryer not in the room and also required a deposit to gain access to one. The safe in the room was a cube that barely accommodated the size of a passport (smallest I have ever seen). All wiring was external , only 2 single outlets in a room for 3 people with all electrical connections exposed and not insulated. No closet but an iron rod with a couple hangers and a wood piece half way to the floor. One little cubby with 5 drawers for 3 people and a suspended sink that only accommodated the tooth brush and paste. The checkout was also special since I had to bring personally the towels and A/C Remote to the desk to avoid being charged the omnipresent deposit. For the brave souls that read this far I have a tip - since the Wi-Fi in the room is horrid you can get to the 4th floor terrace, get a nice view and have consistent signal as the Wi-Fi antenna is right there by the lounge chairs. When bringing out grievances to the manager we were given the option to pay per night as much as we paid per week to gain access to the rooms that were advertised on the site or find another