LEONARD
13 marzo 2024
I wanted to share feedback about my recent stay at Senator Resort to celebrate my birthday with my boyfriend. While we were initially impressed by the friendly staff upon arrival, our overall experience fell short of expectations.
We had booked the Jr. Senator Suite through *******, the standard room at the resort, only to find it extremely dated with a persistent unpleasant smell and visibly worn linens. After requesting an upgrade, we were moved to a different room that better suited our needs. However, the promised amenities such as a stocked minibar were missing, and we had to repeatedly ask for water from the front desk due to tap water concerns.
Furthermore, the in-room phone was dysfunctional throughout our stay, hindering our ability to access room service. The linens provided were stained, so we had to request a replacement. Additionally, the quality of food at the buffet left much to be desired, although we found some solace in the decent pizza offered at the pizzeria.
We were disappointed to learn that reservations for the specialty restaurants were fully booked for the first two days of our stay. As first-time guests at an all-inclusive resort, we were unaware of the need to make reservations well in advance, a detail that we believe should have been communicated clearly prior to our arrival.
While the resort itself has its charms, based on our experience, we regret to say that we do not envision staying at Senator Resort again in the future.
Thank you
Traduci