Hotel in zona Playa Punta Brava, Puerto Morelos

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

This hotel is comparable to small, boutique hotel in the US. Common pool downstairs is small with only 10 pool side lounge chairs that are always taken. It was not clean and my kids eventually refused to go in after few days. However rooftop has a nice, clean adult 18+ only pool that has more chairs and covered tables and chairs area by a bar that was usually pretty empty with a nice view (if you are not traveling with minors). It has one primary restaurant for all meals ( no air conditioner at 70% humidity - yikes) that does not rotate menus ( does have separate breakfast, lunch, dinner menus but same everyday), room service, and one specialty Italian restaurant for dinner open few days a week when we were there. There is no air conditioned common area. None. If you want to get away from the Sun for a bit in a cool spot, it’s your room. No cool place to relax with a drink or play a game with your family. There really is not much of inside common area to speak of anyways but this was super annoying. Property is on the beach. Property being so tiny helps with how close you are to the ocean. The best area of the hotel was the rooftop but since no minors are allowed (even teens), I do not recommend for families. With a small common pool, barely any activities, no cooled area to hang out as a family, there is not enough to keep a family occupied. The upstairs adult only area is clean and nice, but there are so many adult only resorts that are so much bigger with way more diverse culinary options and amenities, why stay at a tiny hotel? Even at a great restaurant, eating the same menu gets old. With a restaurant that’s average, things got old very fast. We tried everything on the menu eventually trying to diversify but there were just not enough options. The quality was good but taste was bland. I think it would be good for folks on low sodium vegetarian diet though. We visit Mexico quite often and wanted to try something different from mega resorts in Cancun area, but this is far too much on the hotel side. We still wanted some nice resort amenities. What they did have was decent quality, DoubleTree level if you know the brand, but that is not what we were shooting for. Positives were - Puerto Morelos is very small but cute town less than a mile away and they have handful of bikes you can use or I just walked there. One of the biggest reef is right in front of the hotel and you can get a boat out there for $40/person that picks you up right at the beach in front of the hotel so you can snorkel for an hour or two. Ala cart menu kept us from gorging too much although we still ate more than we should’ve. :) Staff was friendly. This is a good hotel option for a brief stop. We were looking for a week-long pampering and with so many positive reviews we thought it would be great. But it unfortunately was a miss for us. We tried to make the best of it but we won’t be back.

Questa è stata la nostra prima visita. L'hotel era fantastico e bellissimo. Il cibo e le bevande erano favolosi. I dipendenti e il personale erano molto utili. Raul lavora nella piscina principale. Bevande e servizi molto buoni. Carols lavora nella piscina principale e ha sempre un servizio veloce con bevande. Heraklio ha una grande personalità. Ti troverà quando necessario. Tutti i membri del personale intorno ai ristoranti e alle piscine sono molto amichevoli e grandi a parlare con. Trova Dora. Questa signora è fiduciosa e sorprendente.Lei vi darà tutto quello che avete bisogno. Molto vicino. Tutto è molto speciale se dovete.

房間裏設施有點陳舊 除濕做的不好 被子潮潮的 除此以外一切都很棒

Abbiamo alloggiato presso questa struttura di livello medio/alto per soli adulti nel corso della nostra permanenza a Puerto Morelos. Bellissima la struttura immersa nella natura e fornita di una privacy assoluta contornata dal relax procurato dai confort presenti, dalla gentilezza/disponibilità dello staff e dalla bassa presenza dovuta dalla presenza di soli 6 unità abitative da due persone. All’interno presenta un Cenotes privato che fornisce inoltre acqua alla piscina comune contornata di vera spiaggia ed alle piscine private di ogni unità abitativa. Molto belle le unità abitative che offrono un’esperienza fuori dal solito grazie alla loro struttura a bolla con camera completamente trasparente e vista sulla giungla e del cielo senza però perdere in alcun modo la privacy. Molto attento e cortese il personale che allo stesso tempo riesce a non essere invadente pur fornendo un’assistenza completa. Le camere sono suddivise in normali e superior che differiscono unicamente per la presenza di una stanza in più che isola il bagno dalla stanza. All’interno della struttura è possibile inoltre trovare un ristorante/bar aperto tutto il giorno dalle 08:00 alle 22:00. La stanza è climatizzata e profumata con essenze scelte dal cliente nel corso del Check-in. Inoltre comodissimo il letto ed i cuscini così come la presenza di una macchina del caffè Nespresso. Prezzo sicuramente sopra la media ma sopra la media è sicuramente anche il servizio fornito così come lo è la struttura. Adatto a coppie che intendono trascorrere momenti di romantico relax.

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