Scopri il tuo soggiorno a Puerto Morelos

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

Questo è un bel ristorante con meravigliose attrazioni per tutti. Tutti i lavoratori erano efficienti e pronti a aiutarci con tutto. Il nostro concierge Diana Lizbeth SantaAna (Liza) ci ha salutati in macchina all'arrivo. Era calda e benvenuta dall’inizio, ci ha portati in giro per tutta la zona, rispondendo alle domande che avevamo. Se avessimo bisogno di qualcosa, ci sarebbe stata. Liza ha fatto tutte le nostre riserve per cena. Ha fatto un punto per vederci tutti i giorni per assicurarsi che siamo a posto. Consideriamo Liza un amico ora. Se fate una prenotazione a questo resort, chieda Liza come vostro concierge. Lei è molto speciale.

This was my first stay on Puerto Morelos. My husband and I have been coming to Mexico for the past thirteen years. We don’t do all inclusive, as we like to experience the culture and local food. Our check in was smooth and Ernesto took great care with us. I was traveling with my sisters and one of their boyfriends. Ernesto was extremely helpful, giving us tips on places to visit, directions and stored our luggage for us since we arrived way before check in. The rooms were nice, nothing fancy, but very comfortable and good a.c.! The hotel was close enough to the square and walking distance to every kind of restaurant. The beach club was nice, but we spent more time at the bar and beach. Snorkeling right out from the hotel was great. You can swim quite a way out and see some beautiful fish. I saw two giant groupers, many large barracuda, angel fish, triggerfish, parrot fish, sergeant majors, stingray and more. You can take boat trips out to the reef, but I was happy swimming there and convenience of proximity to hotel. We were on the third floor of the hotel with a balcony with ocean view. I think it was room 306s. We would definitely stay there again, great price, location and staff!

This was my third trip to the Fives Oceanfront in 1.5 years. I have chosen this resort over many other resorts because it's a quieter more intimate boutique resort with an all inclusive option. The food is GOOD! This isn't your normal AI fare, it's cooked to order. There are no buffets. There is not much in the way of entertainment which is fine by me. It's relaxing. I will admit my trip started off pretty rocky this time. My beloved rooftop adults only pool was closed my entire trip and the room I was given was not acceptable for a number of reasons. They did recognize that it was my birthday with a desert and a bed decoration. That was very nice. Sidenote: I am not good with names. I never remember people's names or I would include them. My second day they moved me to an amazing oceanfront room. It was fabulous! They treated me very well. I am now very happy to say I will definitely return for my 4th visit in the near future. Thanks to all the employees at the resort! Note: Hurricane Helene had just hit earlier in the week, the resort fared ok, but there was some damage and leaking in various places. They were addressing the issues.