Aparthotel Costa Volcan & Spa

The location is good. The soap and no any amenities it’s bad. It’s weird to ask from the reception and they said they don’t have any, cause they don’t work with any company. It’s basic hygienic. And it feels like they’re saving money even for that. The reception are nice but some of them should know a bit more about basic information, getting around etc.

The apartment was clean an we had a sea view and pool view. The birds are noisy in a morning but goes. Location is fab, had a cheap deal so did not know what to expect but was really surprised. I would book again, only thing is if you want shade there is non as no parasols. Staff friendly and really good value for money. I have been going to Lanzarote for 13 years and these apartments are up there. I have stayed in the Fariones apartment and these are on a par and less money.

Great location for access to ***** / old town , lovely staff , wifi poor , decor average, very noisy in apartment to rear until 2am and after 6am , don’t think I would stay in them apartments over road in old town again. 100 metre walk to playa chica was ideal , lovely beach

We had a amazing stay this our 5th visit rooms very clean the staff very polite and welcoming we had left small change out on our dressing table but still there when we got back so don’t believe for one minute that cleaner’s are stealing and if so like one visitor said money was stolen from son’s wallet not once but twice .so if happened once why would you leave wallet out again? More like a insurance scam to me . We have been to this place for 5 years and never had anything taken . Get your self a safe if your worried about the odd theft review

We got a cheap package deal after reading the reviews I was slightly nervous, however I shouldn’t have been the rooms are clean, there’s a little shop inside with all your basics, pool side bar is very reasonable, nice food and drinks, the staff where so friendly and we will return in future we met some lovely people around the pool and had a great laugh Very central to PDC old and new town plenty of shops, bars and restaurants on your doorstep Beautiful beach couple of minutes walk away

I write this review while still at the Costa Volvan. Went out on a fishing trip this morning with my two sons. Arrived back to room to find our room had been cleaned, great, but my son had his money taken from his wallet which he had left at bedside locker. This is the second time he had money taken from his wallet by the cleaners at this premises while we were out. He also had money taken from his wallet last week also. The common denominator is his money went missing after the cleaners had been in the room. Asked to speak with the manager to report the issue. Was told the manager was not available so spoke with a senior staff member behind reception. She was very dismissive of my reporting of the issue and told me it was the cleaners word against mine and she trusts her staff and why would she trust me ?. She also said that I am the first ever person to report that money has been taken from their room. Funny thing is I’ve read at least one trip advisor review with someone other person reporting the theft of cash from their room at the Costa Volcan. She also told me that it wasn’t the same cleaner on both days but the strange thing is I never told her what day it was when the first theft happened, so how could she know who the cleaner was ? It was a total circle the wagons job and deny, deny, deny tactic. Do not leave anything of value in your room when you leave it as there is a very strong chance it may not be there when you return. With that said we had enjoyed our stay up to today. The staff we had encountered up to meeting the senior staff member were all very good and extremely friendly.