samantha l
12 giugno 2024
We got to the hotel around midday, i booked the hotel a good few months in advance and it looked really lovely online, had some trouble with signing in but receptionist was kind, went up to our room to drop our stuff off and that’s where the disappointment began, i booked a double room got given a triple (didn’t realise they are basically the same so you get whatever is available) very odd layout with a tv facing the door, three single beds, my partner phoned down to reception and asked why we had a triple room with three beds, their response was “we can push the beds together” my partner said it was okay we can do it ourselves and that was that we left the hotel to explore the town a bit and grab some bits, on return two staff were duct taping our bed together (very strange), your charged if you wanna use the safe, ac was awful, being up in the “attic” was basically like a sauna it got so hot at night that we ended up rearranging the whole room so that the beds can be next to the ac that was blowing out warm air during the night making all 8 nights very uncomfortable for us, we did our best to stay out the hotel as much as possible and if i knew it was aimed for the french and german guests i would of never of booked, if your British don’t bother, your made to feel very uncomfortable especially with the other guest’s don’t really understand what their issue was with us but surely they know staring and looking you up and down is quite rude, we avoided breakfast as best as we could to avoid any contact, all in all our holiday to tenerife was amazing and we are looking forward to coming back… just not at this hotel.
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