L Hotel Perla Boutique

The hotel was beautiful, clean, and in a great location close to all the sights. My stay was close to perfect except for one issue, which is not under the hotel's control. Every morning from 7-9am a very loud recording of toad sounds was played every 30 minutes or so and would make it impossible to sleep in. I booked the hotel to get a much needed restful sleep and was disappointed to be woken up like this during my stay. I know this is not the hotel's fault however I am sure other folks would want to know about this before booking.

Everything is with walking distance, very safe to walk around, everyone is super friendly. Hotel staff were beyond knowledgeable and helpful.

So close to the downtown, beautiful park and churches so much historic Places to see.

Very nice and modern hotel; great location and an exceptional customer service.

Upscale and high tech. Controls for everything in a control panel resembling an i pad.

A fantastic hotel with a lovely rooftop terrace.

Beautiful hotel…much attention to detail!

We were celebrating our 25th wedding anniversary. We chose that hotel, because it looks pretty, rooms look fancy and full of modern technology. Airconditioner and pool. When you look closer a lot of problems arise. Bidet has remote control.Push of the button would do what button says, nope... you can push the buttons all day, nothing is going to work.The shower drains very slow and you always standing in the sopy dirty water. The linens are good, the bunch of different pillows on the bed, but none was comfortable. The bed looks like it would be an awesome bed, but unfortunately it's not. The bed is just ok. It's very hot in Puebla for the last week. We were exciting to celebrate in airconditionered room. Room has fancy climate system shows that you can make your room very cold, but in reality it never goes lower than 22С/ 72 F .We planned to go to the pool at 9 am, when it opens, to catch a cooler part of the day. At 9:00 am pool was dirty with hair and milky water. The maintenance said 5 min. At 9:10 nothing changed and how could it? The pool was very dirty! We knew it's going to take whole lot more than even 30 min or an hour, so we left. As we were leaving the maintenance guy again says to wait 5 min lol. They give you 2 coffee pods and additional pod is $1.75. We didn't ask for special trea**ent, but for good service we paid for. We didn't get it.At the check out they asked to wait for them to check if we took anything from the room. Find another hotey to stay in Puebla