Marriott Puebla Hotel Meson del Angel

酒店非常好，像城堡一樣

We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.

Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings

Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great

Amazing gardens

Location is not close to any good restaurants or attractions.

Nice and clean

this is our fav. hotel. The staff are the best. The food is good. The beds are fantastic and if you have dogs you will love the room the have .

Very pretty grounds