Atlantica Aqua Blue

On arrival first impressions were good. The hotel is modern and looks impressive from the outside. On entering, the hotel looked clean, most staff are friendly, reception is questionable. Check in was quick. You are not given any sort of welcome pack just a QR code. You can download an app which allows to you open your door without a key card, which was quite good. However, you don’t get told anything such as where to get towels, restaurant opening times etc. nothing. The rooms were modern but not always very clean. Many days we returned to our room to find additional long black hairs on the floor both in bedroom and bathroom. Did not belong to either of us. There were also hairs on our bed mattress protector. One night my bed was unfortunate and under the sheets there was a curtain rail hook. Cleanliness does not come very high here! Room size is a little on the small size. We had a wheelchair with us and to get it into the room it had to be folded to get by the bed. Room does have a mini bar if all Inclusive, however it only gets filled once during your stay then its chargeable. I have never had to pay extra for a mini bar when AlI inclusive even staying in other hotels including Atlantica hotels. This hotel has water refilling stations throughout the hotel at the pool sides & in room corridors. It does not give you bottled water. Again, this is the first hotel we’ve stayed in which does this even in Cyprus. It would have been nice if this was advertised so you bring refillable bottles with you. Food was not the best and although an all inclusive hotel the restaurant didn’t have much atmosphere and felt like a canteen especially at night. We had to queue to be seated then queue for food, often empty spaces and food and plates not being replaced. You never new if the food would be hot or cold. Often certain foods were not available as they had run out for the day, especially in the morning such as fresh orange juice or grapes. At night you would have to wait for the food to be replaced. The were times when there were not plates or bowls for the food. Some guests made a mess in the food area, but staff didn’t bother to clear away, which I appreciate is not a nice part of the job but does need doing. We ate out more than in as the food just wasn’t the best. We did hire a car which we found to be a life saver. We ate our most days, just returning to sleep, which is not good when we’ve paid thousands to stay here AI. The pool is not very accessible for people with limited ability or disabled. Only 3 slippery and slimy steps to get in and out of the pools. The pool doesn’t get cleaned very well and you often see slim on the sides of the pool. As they day goes on the area around pools become very slippery and at night when they get cleaned, they are even worse than during the day, especially the area to the al a carte restaurant. My husband could not use the pool due to the access and I had trouble also getting in and out. There ar

We had a great stay at the Atlantica! The staff were more than friendly and the reception give as wonderful support for any extras we needed. The room was modern and very clean . There were lots of delicious choices for food at the food court. We wouldi higly recommend this hotel and the Atlantica will be our first choice when we come back to Agia Napa♡

Travelled here as single parent with my teenage son (14) and we loved every minute. The hotel is modern and clean and the rooms are well equipped. Food is good and although an all inclusive hotel the restaurant had a lovely feel, not like a school canteen which is often the case. The hotel is in a prime location with Protaras and Ayia Napa just a quick bus trip away. Both worth visiting. We also did a boat trip and quad bike safari. Both trips were such good fun.The staff at the hotel are all amazing, so friendly and helpful. There is light evening entertainment which was a blessing not to be bombarded with kids disco etc. Perfect for us. The only small downside was the pool temp, it was cold as others have mentioned.but didn't stop us from jumping in and having a swim. We thoroughly enjoyed our stay here and would highly recommend. Very sad to to be home

Recently returned from a one week stay. We had two superior double rooms with sea view. The rooms both had huge balconies - 2 sun beds, 2 deckchairs and a table and 2 chairs on each balcony. We had 2 teenagers but for some reason this hotel does not have any twin bedded rooms. They didn’t want to share a double bed so the sofa bed had been made up for them. It was really hard - our 14 year old is almost 6 foot tall and he said it was like sleeping on a brick. I asked if he could have a mattress cover, extra duvet or anything to make it a bit more comfortable but they said there was nothing they could do about it which I found a bit strange. The rooms were very clean - housekeeping staff here are excellent, always cleaning and we had fresh towels and the rooms cleaned every day. We found the whole hotel very clean and tidy. Can change beach towels daily. There is a stocked mini bar in the fridge, free for first use then payable on refill. We arrived late and were given a cardboard box each which contained a cheese sandwich. Two slices of stale inedible bread, slice of curled up cheese and a bit of lettuce and mayo. They went in the bin uneaten and we all went to bed hungry as nothing else to eat save the Pringles in the fridge! We were all inclusive but only had breakfast as we ate out every night in Protaras and Ayia Napa. The food and restaurant does let the hotel down. I can’t understand why the restaurant is so small for the size of the hotel. It wasn’t high season when we were there but can imagine it’s a nightmare when it is. No room to move around in there, and as a consequence of its size not as good a selection as we have experienced in other Atlantica hotels. The food wasn’t always very warm either and you were always queuing for hot drinks/juice etc. The restaurant staff and manager are lovely - as were all the staff we came across. Always tried to help and very pleasant to speak to. They are a real asset to the hotel. The pools were good albeit a bit cold as you’d expect this time of year but about half were out of the sun by early afternoon and you ended up chasing the sun round to the garden area at the back of the hotel. Lovely little cove/beach across the road at Hotel Mimosa. We spent most days at Konnos Bay which is a 10 minute walk away and absolutely beautiful. We didn’t see any of the entertainment as we were out every evening but the area in the bar they use for it seemed very small. The skyline bar has lovely views, it’s not part of the AI and only open from 6pm which is a real shame as it is lovely up there. Location wise we liked it. We come to Cyprus 2/3 times a year but the first time we’ve stayed in between resorts. The buses are frequent and get you anywhere you want to go and they stop outside the hotel. Taxis are good and it’s easy to get into Protaras or Ayia Napa. We walked into Protaras one evening, took just over half an hour. We had amazing weather all week, the days shorten after the clocks go back and sunri

Mixed bag - first impressions were great. The hotel is modern and looks impressive from the outside. Good location less than ten mins on the bus for 1.5 euros to Protaras and Ayia Napa. We were late on arrival due to a late flight and the lovely bar man in the lobby sat and explained the different drinks options etc to us. We were shown to our room - family room with pool view. They brought us some sandwiches which were inedible - stale bread with 1 slice of ham and cheese and no butter. Nowhere to get food nearby so we went to bed very hungry. The meal times on the QR code on the room pass were inaccurate so when we got to dinner on the first night we were half an hour late (7pm). We had to queue to be seated then queue for food and the chefs could not replenish the food quick enough. A few mornings they ran out of bowls for cereal/fruit. There didn’t seem to be much urgency. Pancakes were cold as they were cooked too far in advance and left. Room was a good size and it was nice to have mini bar included as part of AI. The first issue we had was with the air conditioning - so noisy and extremely hot 23 degrees and unable to lower, I don’t know how people cope in the summer and can’t understand why it is set so high! Room wasn’t the cleanest - sticky hand marks from previous guests all over the partitions. The pools were lovely and big but absolutely freezing - they were empty pretty much all day every day. We even saw some families putting wetsuits on their children! The food was ok. Poor choice compared to other Atlantica hotels in the restaurant. There was a lack of cold options - who wants to eat cottage pie or moussaka in 27 degree heat at lunchtime? Also, a pizza oven but the pizzas were not fresh and made from pre bought bases. Such a shame! Breakfast was better but poor choice of fruit - no watermelon, oranges etc. the restaurant manager was a real asset to this hotel - he was wonderful. Pool snack bar made great burgers but the fires were awful and they had an issue with the beer in the cups which meant it was often a cup of froth. Reception staff (lady) very rude. One night the hotel had no hot water at all at peak time which took two hours to sort - we rang to get an update and they were ignoring the phone lines. I had to go to reception and she was very rude and dismissive - we missed our evening meal that night as we couldn’t shower. No apology for the inconvenience! We also found some cockroaches near the pool bar on the last day Overall a cheap deal and a nice bit of winter sun but I would spend my money elsewhere in Protaras or at the sister hotel Atlantica Mare in Paphos!