Hotel in zona Lake on the Mountain, Prince Edward County

L'hotel era sostituito da un tetto durante il nostro soggiorno e si è fatto ogni sforzo per ridurre le inconvenienti agli ospiti e si è offerto un credito. Alcuni stanze sono sottostanti quando visto in persona, ma la nostra suite Lorne era enorme e bella. Nonostante le critiche alle tende di smantella, hanno funzionato bene. Solo poche cose potrebbero essere migliorate, come la sedia con la catena rotta sul sedile che avrebbe dovuto essere rimosso per motivi di sicurezza, e i pedoni blu strani con vasi (e rose morti) Su entrambi i lati del fuoco che si è detratta dalla sua elegante bellezza. Anche se l'hotel è una interessante miscela di storia e modernismo ecletico, il cibo è la stella. Abbiamo avuto un pranzo memorabile, seguito da un incredibile colazione. Il servizio era sorprendente e il concierge, Sean, era eccellente. Sembrava essere ovunque per assicurare che gli ospiti avessero una bella esperienza e siamo sicuri che non dorme mai. Egli è un tesoro per l’istituto e illustra il miglior servizio al cliente. Anche se siamo stati nervosi per la costruzione, è finita per essere solo un piccolo inconveniente.

We visited the Canoe museum earlier in the day and booked the Waring House for the evening. The Inn is a little dated. The food there is delicious. We had lunch at the Barley Room. It was hamburger day so we had 2 of their burgers. Juicy and full of flavour. I eventually had to use a knife and fork. It was too big. The evening passed uneventful and we had a full breakfast the next day. It was a made to order for each person. I had an omelette and my husband had the hash. It was so filling we didn’t eat again until close to dinner. The problem occurred when we got home. We realized that there was a charge of $375 from the Waring House that we did not charge. When we called,we were told that it was due to the fact that we booked through a on line third party and it was their charge and we had to go to them to have it removed. It clearly stated on the on line statement that it was the Waring House that charged it. We even went through their accounting department. We were told it was flagged as an on line booking so it was not them. We spent 3 days calling the bank regarding the charge as well as the on-line booking company. They told us they only charged us for the original booking and the $375 was not put on our account by them. We finally got Waring House account to look again. I booked the room with my Visa card and paid for lunch as well. My husband used his Mastercard to pay the incidental charges. How did the on line booking company get his Mastercard number. He has never used it with them. After searching their records the Waring House had to admit they made a mistake and charge another customer’s room to our card. They were very sorry and will reverse them. We are sorry too. 3 days and hours on the phone to get to what happened. It is obvious that the Waring House does not have their accounting regarding guest in order. Not willing to go through that again!

A great venue on West Lake, Wellington outskirts. A beautiful, new restaurant spa cabin accommodation place. Accommodations are new, beautiful decor, private and $$$$$ expensive for a high end getaway experience that caters to families. The grounds and beach are expansive, nicley done with an outdoor bar and lawn/beach furniture. There is a pool, sauna showers and they offer a day pass for use of the grounds at a reasonable price. The restaurant overlooks the grounds and beach with a full glass window view, full of light and inviting. I found the food well prepared, reasonably priced ( $20-40 mains) experienced servers and am overall very pleased with the courteous staff and overall experience. Well done Wander.