We had an excellent stay at this hotel recently. This was only our second visit to Poznan but having read the reviews we were really looking forward to staying at the property. We stayed on the 3rd floor in what was like a suite. Very spacious indeed and comfortably furnished. There was a double bed and a double sofa bed, both were an excellent size. Have to say that the sofa bed was pretty uncomfortable and I think an adult may find it difficult to sleep on. The bathroom was big and finished to a good standard, clean and tidy. The breakfast at the hotel is very good. There’s decent section of food both hot and cold including meats, pancakes, cereals, yoghurts plus much more. Breakfast takes place in the bar area that is open some nights. At the point we were there is was open on Saturday, closed Sunday/Monday/Tuesday, open Wednesday. It’s a very nice looking area in the evening, well laid out with soft lighting but we didn’t get chance to spend any time in there due to our itinerary. The hotel is in an excellent location and a 10 minute stroll to the main square, very well placed. All in all I’d give it a 5 star rating - so why only 4 star? Well I was a bit annoyed with he person who seemed to be in charge of the reception area. When we checked in we noticed that as standard the hotel only offers one small flat pillow per person. That for me would mean a pretty uncomfortable stay so I nipped down to reception shortly after we’d checked in to request a couple more pillows. We were met with an abrupt “no, we don’t have any available and we won’t for at least another 2 nights”. This was said in front of other members of hotel staff and he seemed quite unprofessional based on my experience in other Polish hotels by comparison. At the least, for such a basic comfort request I’d have expected a “sorry no but we’ll try and get you some as soon as we can which may take a day or two” - for front of house customer service his attitude could do with being polished up a bit. I did send the hotel an email that evening re the request but they didn’t offer the courtesy of a response which was strange given I’d communicated on several occasions prior to my arrival and they’d always been prompt and polite in their response. Ironically, the following morning I asked the house keeping lady if there was any pillows available. “No problem” she replied and when we arrived back at our room later in the evening she’d provided us with more than enough pillows. She was really great and it was much appreciated. All that being said - Would I return, yes and I would recommend the hotel. It’s comfortable, with nice rooms, a great breakfast and an excellent location in a fantastic city.
Eccellente
70 Recensioni