Utente ospite
2 luglio 2023
I've stayed at this hotel before, six months ago. I gave it four stars then, I'll give it four stars again. Yes, the rooms are dated, but everything was clean, despite what others have said, the bed was comfy (I don't like memory foam mattresses and that seems to be what many newer hotels are going to). The pillows suck, but that seems to be a trait for all Hilton Hotels. The kitchen was clean. I had to ask for more dishwasher soap. Ask for dish soap. They didn't have any in the kitchen but I did get some from the front desk. Despite the sign in the bathroom saying housekeeping wasn't daily without request, housekeeping staff regularly asked me if I wanted service. I was in the area during the smoke, so I appreciated the indoor pool, especially since it was so smokey outside. I'd hoped to used the outdoor pool, but the wildfire smoke decided otherwise. I'd been traveling for 2.5 weeks, so I appreciated the hot tub. I'm a regular gym goer and have a Peloton bike. I didn't bring my cycling shoes, but I appreciated it was an option. The little gym in the Homewood suites had barbells and kettlebells and was enough to get in a solid workout. My big issue was the staffing, not the staff, but the staffing. In January, I the Homewood Suites desk was staffed and everyone was really helpful. This contradicted what many other reviewers said. I was able to get a Embassy Suites key to the indoor pool and gym, no issues. This time, when I arrived early afternoon, after trekking through two airports, there was a sign at the Homewood Suites desk to go to the Embassy desk for service. So I did. When I got to the lobby, there was someone from Homewood standing in the lobby (while there was someone at the Embassy desk) that asked if I was trying to checkin at Homewood. Yes, I said. She said, let's walk back over there and take care of it. But... I was there now, why can't we do it here, I asked. I was following the directions at the desk. She said we'd have to walk over. Someone else was checking out early and was behind me and also frustrated. I was early and my room wasn't ready; I'd expected that. I stored my luggage and went to one of the restaurants next door to get lunch. I asked about getting back in through the backdoor since I didn't have a key. They side doors weren't locked during the day. Spoiler alert: they were. When I came back and checked in, my room was ready but the desk person was struggling a bit. I suspect she was new and just learning the system, but I had to go through the check-in process twice. I asked for a key to the indoor pool and gym. I was directed to the Embassy desk to do that. Why, I asked, since I'd been able to get one at this same desk six months ago. Because they didn't have an Embassy computer at the Homewood desk anymore. I had a similar experience when I checked out several days later. No one at the Homewood desk, directed to the Embassy desk, where I had to wait 10+ minutes and then had to walk back to the Homewoo
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