Echelon Heights Hotel

The room service is very poor. It takes more than two hours to deliver meals that were promised 45mins. Most time they deliver what you did not order. Too many insects flying in the rooms from the ceiling. We were told not to put on the POP light as it will attract more insects into the room. Even then, some insects still found their way into the room and unto the bed. A complete fumigation is recommended.,

There was no single power outage, not a blink, I wonder what technology they deplored to achieve this. Their staff are nice and friendly. Breakfast buffet was rich and tasty. The room is clean and smells good, this is different from my experience in other hotel.

This hotel offered terrible buffet service for my family dinner on August 24, 2022. I hosted over 20 family members to a dinner event but there was hardly any food available. I was literally begging for food. At one point, all the rice serving bowls were empty, and at another point one odd-looking fried rice was emptied into the bowl that had jollof rice. It was just a terrible experience. Despite my numerous complaints, this hotel has basically ignored my complaints. For a hotel of it's acclaimed luxury, such service quality is distasteful, and I will never be staying at this hotel.

I spent one night here before comeback to italy, courtesy and hospitality immediately shown, cleaned rooms, good food service and a beautiful recreation space with spa, gym and a swimming pool and bar. Highly recommended if you want to spend a relaxing time.