Compass04010143151
2 luglio 2024
Upon arrival the receptionist at the time looked very uninterested in their job . The only happy ones were the bar staff who were lovely. We were in room 216 (photos attached). The photos explains themselves. How this fits the standard i’ll never know. The bathroom was atrocious and the cleanliness standard must be non-existent. When we complained all that was said about it that it was “old” and if we had any more complaints come back in the morning. However, we had to resort to showering in our flip-flops, for three girls this was extremely uncomfortable. Not to mention the dirty shower curtain and claustrophobic sized bath to the point you couldn’t even wash adequately without touching it. At one point, the shower pole actually fell onto one of us while showering because of how unsteady it was. There were stains on the ceiling, mould in the tiles and rust everywhere, this isn’t acceptable. We did complain again, but got told there’s nothing they could do about it. But having read other reviews they advised other guests maintenance checks, which we never got. Also, In the bathroom the hairdryer (very poor) had wires hanging out (safety hazard???) and would heat up within a minute to the point it was too hot to hold. We also had to keep asking for towels because these were not regularly changed and were changed once and that’s by us going to reception and asking. The cleaners do not do a good enough job. If that wasn’t enough; the air conditioning unit then started leaking water onto a lamp and bedside table where we slept, which I have video evidence of. We went down to complain again to be told it will be looked at in the morning… After that we got told that there was nothing wrong with it despite the proof of it leaking. The breakfast was bland, so we went out for breakfast most days. I wouldn’t wish anyone this amount of discomfort, I would advise to stay well away. Not worth the money when our stay didn’t even meet basic necessities. Hotel reception staff and manager of the hotel needs to have a look at themselves.
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