Hotel in zona Pompano Beach Cultural Center, Pompano Beach

L'hotel o le camere sono top ... Purtroppo calcolano il parcheggio in più e non troppo poco ... 25 dollari a notte ... per questo ho una stanza intera con balcone e piscina ... assolutamente nonsens ... Poi è stato aggiunto che c'è un posto di costruzione ... e la colazione è anche una battuta ... almeno come si gestisce .... perché non ci sono posti decenti ...

L'hotel è lussuoso e rappresentabile, ma se si sta per parcheggiare nel parcheggio, sappi solo che avrete bisogno di usare la carta della vostra camera per entrare e uscire dal parcheggio. Ci sarà la possibilità che la carta non funzionerà come è successo a me. Abbiamo dato numerosi passi indietro e indietro per ottenere il nostro biglietto di parcheggio stampato per uscire dal parcheggio. Anche nella stanza dovete tenere la carta in una slot per tenere il bagno e la strada luce. Per usare l'ascensore è necessario anche svuotare la carta chiave della stanza. Purtroppo, questo era solo una notte in questo hotel. E abbiamo avuto più mal di testa di chiunque altro che abbiamo mai soggiornato. L'hotel è bello e tutto, ma la tecnologia e andare indietro e indietro non vale la pena.

Currently here and having a great time overall. It does feel like this resort is operated as two separate entities. The pool and beach staff , are all amazing, very friendly always helping everyone. The front desk and indoor staff are the complete opposite. Rude and always look bothered when you ask a question. They are never at the front desk, just rush out of the room if someone walks up to the desk, but never greeting or willing to help. Beach is beautiful and pool is well maintained. Always a plus to have beach lounges and umbrellas. I would return but definitely adjusting my expectations.

I do not recommend this hotel. Before I tell you why, allow me to pinpoint a positive. The rooms contain a full-size refrigerator and stove/oven. However, unlike Airbnb apartments, the rooms at the Residence Inn do not contain cooking supplies, like seasoning and cooking oil, or cleaning supplies. The exterior of the hotel, the exercise room, and the hallways appear nice. This hotel is located in a business compound, so you dont have easy access to the neighborhood or entrance/exit of the compound. This area is not well populated so you wouldn't want to walk or run alone at night. While this hotel has an area for hot beverages and water; it doesn't have a method of refilling the hot thermoses throughout the day, so if you arrive in the afternoon or evening, then you will not have access to hot water or hot coffee. The front desk person instructed me to fill a cup with water/coffee then heat it in the microwave in my room. Hotel management trained him to relay that message, he said. That is sad and an example of poor customer service and poor management. The rooms are unclean. The carpet and couch in my room are stained; the refrigerator has crumbs and stains; the oven is stained with food; the coffee machine water cup has coffee caked inside; the non-stick pots are so old the metal is exposed; the cutlery and cookware drawers are full of crumbs and some of the cookware has food stuck on it, still. The curtain is stained and the duvet has stains that resemble blood. One of our towels had fecal streaks on it. The dining room chair looks as if it also serves as a pet toy. And last, the common area of the one bedroom suite smells musty. In conclusion, this hotel is overpriced and it contains hazards to its' clients' health. This condition is insulting to the Marriott brand and to Marriott Rewards members. I reported this issue to the front desk manager, Saida, and she promised to have the room cleaned and prepare another room in case I wasn't satisfied with the room. The room wasn't cleaned, and the new room was unclean as well. Today, Saida apologized and refunded my money for the last day. I do not recommend this hotel to anyone. I am disgusted. This hotel should be shut down.

I continue to return to this quaint and comfortable hotel, and it truly surpasses my expectations! From the moment I arrive the warm welcome from the manager and staff makes you feel right at home. Despite the pool being closed, the incredible service more than made up for it, and the beach was fantastic. I’d like to give a special thank you to Nicola and Sheila for their exceptional cleaning services—the rooms were spotless every day! Maggie your professionalism and attention to detail, ensuring that everything was just right is appreciated. Overall, the staff and service made this stay memorable. I can’t wait to return and I would recommend it to anyone. Thank you again!

My 2nd time at this great establishment. Amazing staff, impossible to mention only one because all were 10+. We were ”refuges” from the west coast chased by hurricane Milton and supposed to have a family reunion at Sanibel, the staff , particularly Jennifer and Nathan at the front desk managed to fit us in perfectly and have wonderful times. The building is not modern, but the staff makes up for it. All were great. Thank you!! we will be back!!