We had a two night booking. When we arrived, the hotel had given our 2-bedroom away and ‘there was nothing they could do’. They eventually found a a 1-bedroom in a facility outside of the gated resort in a very dirty motel and, quite frankly, in a really scuzzy neighbourhood.
They fixed everything the next morning and we had a beautiful room for the second night but the experience (and sleeping on the floor the first night) was enough to keep us away from this hotel in the future.
Great resort, great staff, but having our room just disappear on us and having to stay in a dirty motel was extremely disappointing.
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