Premier Inn Eastbourne (Polegate)

We are a touring band and stayed here, arriving in the early hours after a show. The staff were super friendly, the rooms extremely comfy and clean. Slept like a baby. Breakfast was superb. We stay in premier inns a lot for the comfort and late check out but this one was particularly lovely.

Very, very tired hotel. Bedroom and corridors had stained carpets. Thick cobwebs around bedroom door. Room wasn’t particularly clean. Bed comfortable. The pub next door which provides food seemed deserted. Waited 10 minutes at bar before any staff appeared. We decided not to eat there! Beer pumps were for decoration as apparently not connected so no beer! Wouldn’t go back

Attending a Half Marathon nearby and this is a convenient place, price point and great value for money for Breakfasts and evening meals though the restaurant was limited in the PM. Unclean Bedding, Cutlery and Crockery, Shockingly Bad WiFi

The usual good quality hotel room with no frills but as expected. Don't bother with the meal deal. The menu had six choices of main meal of which two were curries and two pizzas. There was no rice! We were offered curry and chips! There was one waitress serving nine people on six tables. It was half an hour between 'main meal' and dessert. I think the poor waitress was cooking it too. The senior managers of this company must be sat back having a laugh. This hotel has the feel of a closing down sale.

Second stay two years apart. This time dreadful. Staff were very good but room was very tired and showing lack of maintenence as was the shower room which had no functioning extractor fan or heating. So very disappointing. Also the restaurant next door has changed hands and is being run by hotel staff. Again the staff were excellent but the menu was awful particularly for evening service. Too few staff. Poor quality food ingredients. So again very disappointing.

Myself and my husband have stayed at Premier Inns on business previously and have always been impressed at the cleanliness and comfort of our rooms, and of the facilities, however on this occasion we were quite disappointed at the general cleanliness of this Premier Inn. The entrance, hallways and stairs looked liked the edges hadn’t been vacuumed for a long time and there was a green piece of paper that was on the first step of the stairs that was there when we arrived and still there four days later. Superficially our room was clean but there was a lot of dust along the edges of the carpet up to behind the the edge of the headboard, which was really dusty. One of the bedside tables had a sticky patch where it hadn’t been cleaned properly for a long time and the headboard had a horrible stain on it that looked like a greasy hair patch. I nearly asked for another room because of this but decided to use a pillow roll from the spare bed to put up against it so that my pillows wouldn’t touch it. The bathroom was very clean however and the bed was super comfy, as with all Premier Inns. The room was very spacious and could have benefited from a coffee table with a couple of chairs in the large empty corner. This would have been great to sit at and relax whilst we waited for the ‘pub/restaurant’ to open at six rather than lay on the bed. The ‘pub/ restaurant’ next door called the ‘Treacle Mine’, which is owned by Premier Inn, doesn’t open until six and has no draught beers but has bottled beers. The menu is very limited and the service is slow. The Mac Donald’s restaurant across the road is very popular with residents. We paid £330 for four nights which we felt was a lot of money for this hotel.