Name: Impression Moxche by Secrets
Address: Carr. Cancún - Tulum km 294, Corasol, 77710 Playa del, Playa del Carmen, Quintana Roo, 77714, Mexico, Carr. Cancún - Tulum km 294, Corasol, 77710 Playa del, Overseas, Messico
Rating: 4.7

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房間很大，服務態度非常好 24小時酒店服務，其中多數餐廳都已經包含在其中隨時可以喝酒

還不錯。住了兩天管家第一天入住和最後一天退房沒怎麼管

房間設施完備 洗浴用品一級棒 酒店管家服務優質 各式餐廳菜品很棒 無可挑剔👍

bar和前台服務態度很一般 bar的服務員擺個臉色  電梯也壞了 明明是新酒店設施一般，吃的東西味道也不行

Ristorante

palestra

parcheggio

piscina

internet

Sauna

Reception 24 ore su 24

Cambio valuta

Deposito bagagli

Noleggio auto

Area fumatori

Golf

Accetta animali domestici

Colazione

Camera non fumatori

Case vacanze

Tutte le lingue

Inglese

Cinese

Tutti i tipi di camera

Suite Signature con letto king size e vista tropicale

Suite Speciale (1 letto a due piazze, con vista sul mare)

Suite Speciale (letto a due piazze)

Main Point: Set expectations low for service and do not trust anything to be guaranteed regardless of what is advertised or written.  Impressions review: my wife and I were super excited to visit this resort after the amazing reviews. The rooms, pools, and resort itself was good eye candy, and the food on the impressions side was delicious and significantly better than the Moxche side (which quite frankly isn't even worth eating). Unfortunately that's about where the pros end.  The service leaves a lot to be desired. Multiple instances of resort staff simply forgetting a request or order (e.g. we ordered drinks at seaside for lunch and repeatedly reminded the waitress, and it never arrived). The list of benefits advertised is also not all true.  Examples from my stay.  Benefit: Twice daily refreshed in-suite mini-bar. Reality: room was only cleaned and not restocked for 3 days.  Benefit: complimentary laundry service Reality: room was missing the laundry bag and form required to use this service. For the entire week's stay. Over a dozen requests and was never done.  Benefit: Butler service Reality: sometimes useful but it's 3 butlers split between 100+ rooms. The attention to detail was lacking, and they got my dinner reservation wrong, causing us to nearly miss out on a meal altogether.  The stay wasn't all bad and we did enjoy  the food, the pools, and some of the activities. (So basically the non-service dependent aspects) Just be warned that 5 star luxury service (or rather any service really) is definitely not guaranteed. The management team also doesn't care much for service recovery so escalating any issues will usually be met with disgruntled staff who probably won't be able to resolve anything anyways.

The resort was truly outstanding, with an incredible staff that left a lasting impression. The butler service exceeded all expectations, and we are immensely grateful to Airy and Valeria for making my husband's birthday so memorable and our stay so great. They went above and beyond, accommodating every request with grace and making the seemingly impossible happen. The room service was exceptional, with fresh towels and a perfectly made bed every time we returned. The cleanliness of the hotel was impeccable, with even the floors being washed regularly. It was consistently clean and tidy. And let's not forget about the delicious food! We are already planning our return to this amazing resort without a doubt. Thank you for an unforgettable experience!

This resort was amazing to say the least! From beginning to end, we were very satisfied with every aspect of our experience. My husband has said several times “we have to go back, soon”! We will definitely return! One suggestion. If you get the Butler Service, be sure to download WhatsApp before going as this is how the Butler’s communicates with you.

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52.6km from Cancún International Airport

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