This is the worst all-inclusive resort we have ever been at. The buffet food was terrible, enough to make some of us very ill. The swim up bar allows children to play in the pool until closing, absolutely unacceptable, no one wants to drink alcohol around kids. My room had no furniture other than a bed, a table with a water machine on it and a mini fridge, no bench in the bathroom like others room had. I brought in the cheap patio furniture so I had a place to sit. My daughters room completely flooded from a leak in the bathroom sink, thank goodness she and her husband were waiting to change to a room with a king bed as their suitcases were on the spare bed AND they never did get a king bed suite! They had to block the shower drain to stop the putrid sewer smell. The whole resort smells bad, the grounds and pools are always dirty. The staff are miserable and have no desire to be helpful. Reservations for restaurants is a hit and miss on their app, I never got one. Every day I tried to be hopeful and make the best of it but spent most days feeling so disappointed. There were a lot of small children, felt like the parents made a wrong turn and had meant to go to Disneyworld. The kids dominated the evening adult activities and most that knew better had no manners in the buffet, touching everything then putting it back, ugh. We went to the sister resort Playacar a few times just to get our money's worth, that place was nice. The Caracol is a 2 star joint... do not recommend!
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