Rosewood Mayakoba

This resort is, not unexpectedly, a complete paradise. But what is exquisitely special is the warmth and inclusion of the staff. If you are lucky enough to arrive on a beautiful day, like we did, you'll take a short boat ride along the small river to meet your butler who will accompany you to your suite. Our primary butler was Gaby. She attended to our every need -- from making our reservations to small surprises. She worked seamlessly with the other members of the team to arrange transportation, too. Our suite was impeccable. The most gorgeous, toes-in-sand view of the ocean, a plunge pool, and daily beach set up, always ready for us. Our beach attendants were perfectly attentive. We enjoyed complimentary snacks each day from cucumber with tamarind to churros and caramel. Beach menu and service were similarly impeccable. The spa has a remarkable river view with welcoming staff and an assortment of offerings. A 90 minute massage is the perfect start to a stay! There is no end to the dining options as you can pick from Rosewood's offerings or the adjacent properties. The primary breakfast spot is a highlight of the property. Like many of the other options, it offers a gorgeous pool and river view. We had amazing service here from the hostess to the servers each charming in their own right. The Continental breakfast is excellent, but don't miss the menu offerings either. My spouse and I argue over which dish is the best, but do your best to try them all! The Heuvos Divorciados is delicious but the traditional pancakes are also just right on a rainy day. For dinner on property, one highlight was Agave Azul. It offers sushi but so much more plus a fantastic river view. You can also dine at Zapote Bar and enjoy live music and inspired, fresh cuisine. Truly a not-to-be missed adventure is La Ceiba Garden and Kitchen, a community dinner offered Wednesday and Saturday in the stunning greenhouse. The scenery is beautiful, but what is most remarkable is the way in which the staff (we were hosted by Sylvia whose enthusiasm and warmth are absolutely contagious) folds you into the moment and welcomes your visit to the culture of the evening. It is truly a sensory experience -- fresh herbs scenting the air, a fire pit in the distance, the chef (Jonathan Alvarado! I hope to enjoy his meals again soon), sous chefs, hostess and other attendants circulating and sharing their enthusiasm for the cuisine and culture they are sharing, the musicians strumming and meeting the moment of the celebration. If all of that wasn't enough, we were lucky enough to have our dinner on the night that wine importer Mary Taylor was visiting, offering her wines, and sharing her own story. It is appropriately adults only but goodness it was a shining star experience. The beach does have sand whales in the distance but the water in October was warm and clear, very little seaweed, and a perfect ripple to the ocean. We are beach, not pool, people but both

After visiting Rosewood Mayakoba for the first time, it’s obvious why this property is one of the Crown Jewels of Rosewood’s portfolio. We have never experienced such impeccable service with mind-blowingly personal touches around every corner. Every member of the staff was so welcoming and accommodating, from our butlers Gerry and Valeria, to the spa staff (especially Gustavo who even coached us through the cold plunge!). Each employee we encountered was kind, caring, and delightful. It honestly felt like we were in a magical world—transported away from the everyday challenges of real life. The food and beverage program is the best I’ve encountered in my travels. From excellent tequila tastings (and education!) at Agave Azul, to the incredible tostadas at La Fondita, and the pitch perfect beach bites at Aqui Me Quedo—it’s clear why Rosewood Mayakoba winds up on so many “best of” lists. Zapote Bar was a special treat with finely crafted cocktails and live music that kept the party going. Visiting La Isla Secreta was a highlight and such a unique experience. We even made new friends that we have stayed in touch with—it just felt so special. Other highlights include Champagne O’clock on the beach, riding bikes to the FABULOUS spa, and the Thursday night Mexican Grill (where we ate way too many of Chef Jessica’s churros—the best we’ve ever tasted). Leaving the property was bittersweet—there is some sort of magic at every turn while you’re there. You just can’t put your finger on it. The thoughtfulness behind every decision is so very apparent as a guest, and yet the entire staff made every detail seem effortless. I have no doubt that an immense amount of planning and communication goes into every guests’ stay, so I would just like to say THANK YOU and BRAVO!! We will be back again and again.

What dreams are made of. Upon arrival, you are greeted with a yummy drink and escorted by boat in the lagoon to your room. The bungalows on the lagoon are huge. The resort has the perfect combination of luxury and nature. Paletas on the beach to fun themed nights.. individual butlers by bike at your service! There is so much charm and class. Just an incredible experience and property! Can’t wait to go back!

Had heard and read amazing things. Other friends had experiences close to ours but seemed like a fluke, but it is definitely not... Proceed with caution as this is not your typical Rosewood experience..... Food is amazing and rooms are nice yet, but that's avialable in many places. We come for the Rosewood Experience...this property is not. The guest service's ability to accurately coordinate family activities is incompetent, likely due to either poor processes or inadequate staffing as people are nice---- except the shocking time they accused us of canceling an activity (so we were told it wasn't available) when the texts say otherwise). We have numerous examples of trying to plan pre arrival and during where requests not followed up on or even worse confirmations received for other families while ours were ignored. Also, our planned scuba trip (though the hotel) was cancelled due to the instructor not showing up for the scheduled dive-- after we waited for almost an hour past checkin time to learn about it. The staff (and presumably management) is aware of such problems but have done nothing to rectify Additionally, the wild raccoons and other larger animals are aggressive around smaller children and the hotel not caution us about it, and does nothing to help mitigate. Not a typical Rosewood level experience. Rosewood should de-Flag this property as it brings down the overall brand. Be wary of management responses that simply "apologize" in the comments ...this is a deep rooted organizational issue.

The level of service here sets a new standard. Every staff member seemed to take personal pride in ensuring our comfort. The property's attention to detail extends beyond the usual amenities - it's in the carefully curated artwork, the thoughtful layout of rooms, and the way public spaces invite both socializing and solitude. The morning coffee service was particularly impressive, setting the perfect tone for each day.

This place understands that luxury isn't just about fancy furnishings - it's about creating moments. The staff moved with graceful efficiency, the common areas were always immaculate yet welcoming, and the little touches (like the evening tea service) made everything feel special. The rooms were havens of tranquility with views that took our breath away.